Job Description

Supervisor II, Integrated Accounts

Ricoh is currently looking for career-oriented individual responsible for managing all operations for contracted client locations within a territory. The Integrated Account Manager's focus should be on the employee, customers, and meeting profit objectives for each site within their territory. This position is a key member of the marketplace operations management team.

RESPONSIBILITIES

Interfaces with Senior Management to recruit, hire and train site employees. Responsible for effective implementation and management of Ricoh Service Excellence. Initiates add-on services at client locations. Ensures quality and productivity standards are being met by On-Site Managers. Develops and implements new processes needed while communicating with Senior Management. Coordinates month end closing and other necessary accounting functions. Supervises staff of Managers through continual communication and performance management; reacts to personnel performance issues. Develops - implements manpower plans - executes recruitment strategies to fill staffing needs. Creates a customer-focused environment. Keeps actively involved with customer presentations and validation. Assists sales teams in the preparation of proposals. Gathers necessary information for preparations - creation of the pro-forma - the proposed sites. Assists in the installation of the sites specifically focusing on the procedural aspects and movements/placement of equipment. Maintains knowledge of new products and services that pertain to outsourcing solutions. Identifies, prices, and sells additional services to existing assigned customer base. Cultivates relationships with key contacts within assigned account base. Prepares - presents the proposal and/or justification for additional services to key decision makers. Conducts quarterly account reviews and customer satisfaction surveys. Coordinates and implements contract pricing escalators to assigned account base. Initiates, organizes, and leads the charge on account renewals (depending on the size of the opportunity a sales executive will be brought in to assist). Responsible for less than $1.8 mm. Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)

Requires high school diploma; college degree is preferred. Requires 3-5 years of multi-site operations management experience in a role with direct client contact in a professional business setting, preferably in facilities management or related outsourcing industry. Requires successful completion of all Site Manager Level training (internal candidates). Requires strong team approach to business and a successful track record in motivating and managing a staff. Requires valid driver's license and minimum levels of auto insurance coverage per Ricoh Office Solutions policy.

KNOWLEDGE, SKILLS AND ABILITIES

Possesses ability to communicate both orally and in writing and to effectively communicate with all levels of management, outside vendors, employees, and customers. Displays a strong ability for self-direction and shows a high degree of initiative. * Possesses strong customer relations skills.