Job Description

Are you ready to lead with compassion and purpose, shaping safe, healing spaces where women and children can rebuild their lives?



The Supervisor, Housing supports the Manager, Housing & Family Programs in the oversight of the Sanctuary Transitional Housing program. Demonstrating the love of Christ, this position operates with a trauma-informed, women-centered lens, providing safe, abstinence-based housing and community for women and children, consistent with UGM's continuum of care. You also work closely with the entire Sanctuary Housing & Aftercare team, as well as all the Women & Families Centre teams to advocate for the program tenants, assisting with their ongoing recovery and personal goals in order to move on to independent living. You play a key role in the discernment of vision for Sanctuary transitional housing, nurturing healthy organizational culture and helping to design ministry programs that utilize best practices and foster effective outcomes. You are a role model for the tenants and the staff and strive to enhance client care and services that are consistent with UGM's Vision and Core values.



This is a

permanent

,

full-time

(37.5 hours per week)

position

. The starting range for this position is $30.40 to $33.22 per hour.

Who We Are (external only)

Demonstrating the love of Christ, UGM feeds hope and changes lives through a faith-based continuum of care. We are a proud member of the Canadian Council of Christian Charities and have earned the Best Christian Workplace award again in 2021. We provide competitive salaries, generous vacation and sick leave, an RRSP matching program, as well as the potential for educational assistance and flexible work arrangements. In addition, our extensive benefits plan is fully employer-paid and includes extended dental and medical, as well as $4,500 per year in pooled paramedical expenses. A focus on employee resilience, support for professional development, engagement in meaningful work, and a fun and caring environment are all part of being a member of the UGM team. If you are someone who desires to learn and grow, has a passion to serve and make a difference, and connects with others with both humility and humour, then you will be a great fit at UGM.

Main Duties & Responsibilities

Model Christ in word and deed.

Tenant Relations (50%)

Be the presence of Christ to the tenants by developing trusting, supportive relationships and providing holistic, practical, and pastoral care as appropriate. Oversee case management, supporting directly with complex cases and/or Ministry involvement. Oversee interview and screening process for potential tenants, coordinating the interview panel. Provide orientation sessions for all new tenants ensuring communication of all programs, activities, and other supports available ensuring new tenants have access to pertinent staff and services. Oversee tenant move-in and move-out process to ensure tenant satisfaction. Conduct room inspections and urine screens. Handle tenant inquiries and concerns in a timely manner and to the tenant's satisfaction as much as possible. Provide tenant service problem-solving as required. Respond to hazardous and suspicious activities, all incidents, accidents or medical emergencies, and report them to the appropriate person. Notify emergency services when urgent assistance is needed. Report and act immediately on problems such as safety hazards, emergency evacuations, violence, unsecured doors, alarm activation, tenant non-compliance, tenant under the influence of drugs or alcohol and erratic/unsafe individuals. Network with other staff to provide referrals.

Housing Operations (15%)

Oversee all Sanctuary Transitional Housing operations, seeking to continually improve tenant experience. Review, maintain, and enforce policies/procedures of the operations of the housing floors. Oversee the UGM rent register, ensuring proper systems for communication with Ministry staff. Liaise with Manager, Housing & Family Programs and other UGM Housing staff, as required to ensure consistent assessment of all housing operations and timely attention to identified areas of concern. Problem-solve and document issues. Keep management informed of any areas of concern. Manage current tenancy handbooks, floor plans and occupancy report. Liaise with the Maintenance Branch regarding any maintenance, custodial or security requests. Assist in the preparation and administration of the Housing budget.

Strategy & Planning (15%)

Work with the Manager Housing & Family Programs to develop and implement a comprehensive housing strategy specifically women-led families as a seamlessly integrated part of UGM's continuum of care. Ongoing assistance to design, implement, and measure a community building program for The Sanctuary Transitional Housing that mobilizes tenants to be their own greatest resource for community and support. Encourage and support tenant involvement. In collaboration with the Housing & Aftercare Program Specialist, support the development and implementation of supportive life skills programming for tenants of Sanctuary Transitional Housing, including parenting coaching. Utilize community resources and cultivate partnerships with community contacts, churches and faith-based organizations. Liaise with UGM Church Relations, Volunteer Resources, Social Enterprise, and other UGM teams, integrating external resources to improve tenant experience.

Supervision (20%)

Support and supervise the Overnight Housing Support Workers, Family Housing Support Worker and Housing InternsCoach, mentor, train, supervise, evaluate and discipline as required Provide training, personal support to ensure successful performance. Conduct performance reviews. Be part of the after hours on-call rotation for The Sanctuary programs.

General

Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety. Perform other duties as assigned.

KSA's

Mature individual, committed to UGM's Mission Statement, Core Values and Statement of Faith. A vibrant and growing relationship with Jesus Christ, our Creator, as Saviour and Lord. Related post-secondary education (e.g. Psychology, Social Work, Human Services). 3 years' experience in a housing-related field. Experience in recovery-based, abstinence-based or "dry" housing is required. Consideration may be given to alternate combinations of lived experience and education. Comprehensive knowledge of addiction and recovery issues is required. Good English skills (verbal, reading, writing). Intermediate computer skills (Word, Excel and Outlook). Housing-management related software or Salesforce an asset. Experience with Indigenous clients, working in a multi-ethnic, socially diverse community an asset. General building management and security experience is required. Strong interpersonal skills and ability to get along well with others in a professional manner. Excellent supervisory and time management skills. Able to work independently; self-motivated and disciplined. Experience working with volunteers is an asset. A Class 5 Driver's License and a Clean Driver's Abstract.

Working Conditions

Work Location

Work is generally performed indoors, with up to 10% of the time spent outdoors in all types of weather.

Physical Requirements

Duties require extended periods of standing and/ or walking. Duties require occasional periods of climbing, pulling/pushing items, lifting/carrying items, keyboarding, reaching with hands and arms, stooping, kneeling, crouching, or crawling. Must be able to lift 35lbs occasionally.

Work Conditions

Working environment is generally favorable. Lighting and temperature are adequate. Work is performed amid normal conditions of dust, odors, fumes, and noises. Occasional environmental exposures to cold, heat, and water. This position is required to work in an environment often dealing with clients in crisis situations brought about by diverse problems. The ability to function independently and frequently under pressure, while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position.

Hours of Work

This position is generally scheduled as Monday to Friday, with regular evening, and some overnight shifts required. There is flexibility for the person to set their own schedule within defined parameters. Some weekend and after-hours work is expected. Overtime and work on statutory holidays may be required.

Hazards

Job requires frequent interaction with the public some of whom may be upset, abusive, and/or violent. Employee is required to hear information about clients' lives which may be troubling or upsetting and may cause emotional issues including vicarious trauma. Job may include exposure to bodily fluids, lice and bedbugs.

Other

Due to the nature of the job, and our commitment to a safe environment, the candidate is subject to a criminal record check, vulnerable sector, and must submit a current Driver's Abstract.