Job Description

Supervisor, Guest Experience

Under the supervision of the Guest Experience Managers, the Customer Experience Supervisor's main objective is to supervise the work of the Customer Service teams and ensure the smooth running of operations. He/she ensures administrative follow-up, monitors the work carried out by his/her team and maintains good relations with customers. He oversees the continuous improvement of processes and the development of his team.

What you will do

Ensures organizational standards of customer service are met; Ensures that customers enjoy an impeccable Spa experience; Follows up on customer complaints and resolves them proactively; Identifies areas for improvement in existing procedures; Completes reports relevant to operations; Ensures compliance with "Pratik Nordik" within each operation; Opens and closes reception and site, ensuring cleanliness and safety; Records any accidents that occur and the actions taken to remedy them; Ensures team spirit and synergy within all departments; Participates in employee training; Participates in drawing up and monitoring work schedules; Assigns tasks and distributes team activities; Carry out any other related tasks requested by his/her immediate superior or required by his/her duties.

Profile required

Minimum 1 year supervisory experience; At least 3 years Experience in customer service; College diploma in tourism, hospitality, administration, management or other relevant training is an asset; Computer literate; Knowledge of other languages an asset; Interpersonal and social skills; Inspiring and dynamic leadership; Ability to solve problems quickly; May have to deal with certain stressful situations; Ability to lift and stand for long periods of time.

Salary

According to the salary scale in effect, plus benefits related to Nordik Spa-Nature.

Work schedule

Full time position


Evening and weekend availability required.

To apply

Please send your resume and cover letter by clicking on "Apply" below.

Nordik Spa Village

For those who dream of being somewhere else, Nordik Spa Village is a haven of well-being. Offering the largest selection of mind-body wellness experiences in North America, Nordik Spa Village reconnects you with the elements, with each other and with yourself. It offers a refuge from modern life and a chance to give life a break.

Join us!

When you work at Nordik Spa Village, you don't just earn a job, you find a village. We're proud that our community is one of the warmest and most welcoming in the world, and our guests truly appreciate it. We strive to offer excellent care to our customers and ensure the well-being of our employees, who are our artisans.

Who we are

Our mission is to give our guests a moment's respite by offering them a refuge from the pressures of modern life, where they can rediscover their own well-being and, as a result, live happier, longer lives. Your role as an artisan of our spa village is to cultivate peace. Here at Nordik Spa Village, we're a passionate and dedicated team. We're always enthusiastic, helpful, conscientious, discreet and, above all, respectful. We care deeply about each and every guest and fellow artisan in our wellness spa.