Job Description

Permanent Full Time-We are currently hiring a Supervisor, Investigations - Fraud Management Detection, Prevention & Integrity Services, Workplace Solutions with a focus on dental benefits, to join our high-performance team in Winnipeg, MB. This is a hybrid position - the successful applicants will be required to work 3 days a week in office with flexible working hours within our core business hours of 7am-5pm CST.As Supervisor, Investigations you enjoy challenges, are enthusiastic about finding creative and innovative solutions and have a passion for supporting your team while embracing a lead at all levels philosophy. This role would be a key member of a team that delivers robust and effective health and dental claims fraud prevention to Canada Life customers.To be successful in this role, you must possess superior communication and organization skills to ensure the team\'s success. You must be an excellent motivator, be goal oriented and understand how to help your team achieve its objectives. You must have the ability to think outside the box, while seeking ways to improve processes. You must have the desire to drive the business forward while mentoring a team of investigators for future growth.This is an exciting opportunity for anyone looking to further develop their leadership skills and who wants to be part of a team integral to the success of our Workplace Solutions vision, values, and organizational strategies.What you will do:

• Demonstrate leadership while empowering all team members to lead at all levels
• Foster a culture of collaboration, continuous development and inclusiveness
• Coach and mentor team members throughout their case investigations including providing feedback and direction on investigative plans and investigative actions
• Monitor workloads for each team member ensuring they are reasonable yet challenging Ensure department and client reporting needs are being met
• Conduct quality reviews and identify where training opportunity may exist
• Ensure the appropriate handling of all customer complaints
• Work closely with other members of the team including investigators, leadership, data analysts and the Special Investigations unit
• Lead and coordinate targeted investigations, department process innovations and system enhancements
• Provide coaching and feedback to ensure consistent team member performance and development in order to achieve individual, team and department goals
• Identify fraud and abuse risks and make recommendations to mitigate future risk.
• Provide feedback and recommendations on process improvement
• Collaborate with other key Workplace Solutions areas to arrive at innovative customer solutions
• Keep current on dental industry trends and maintain appropriate professional development

What you will bring:

• Dental clinic or dental industry experience is an asset
• Relevant experience in a leadership role
• Completion of post-secondary level education (e.g. university or college degree/diploma)
• A combination of relevant experience and education will be considered
• Professional designation in a relevant regulated healthcare field (Dental Hygiene, Dental Assistant) would be considered an asset
• Proven leadership, coaching and decision-making abilities
• Solution oriented with strong critical thinking, problem solving and analytical skills
• Exceptional communication skills, both verbal and written, including experience delivering difficult messages
• Excellent organizational and time management skills to oversee multiple, simultaneous investigations with shifting priorities
• High attention to detail
• Superior customer service mindset
• Strong diplomacy and negotiating skills during an unscripted situation and often fast-paced environment
• Ability to work effectively in a team environment by collaborating, supporting, and motivating the team
• Demonstrated proficiency using Microsoft applications such as Excel, Word and Outlook
• Prior investigative or auditing experience will be considered an asset
• Ability to communicate in French is considered an asset
• Due to the high profile of a number of our clients, a Federal Government Enhanced Screening is a job requirement which will involve fingerprinting and a credit check

Benefits:

• Opportunities to carry out challenging work in a dynamic, collaborative and fast-growing team
• Leaders who support your development in a friendly, supportive work environment.
• A competitive and comprehensive rewards program including tuition reimbursement, bonuses and flexible benefits
• Paid vacation, personal days and employee volunteer day allotment
• The opportunity to participate in a variety of teambuilding activities and professional development activities that help to strengthen your skills and build strong relationships within the department and company
• Access to various sports leagues such as hockey and indoor soccer, an on-site fitness centre and cafeteria

-The base salary for this position is between $51,400 - $85,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.Be your best at Canada Life- Apply today!Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.You can be your best here. You\'re part of a diverse and inclusive workplace where your career and well-being are championed. You\'ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.Together, as part of a great team, you\'ll deliver on our shared purpose to improve the well-being of Canadians. It\'s our driving force. Become part of a strong and successful company that\'s trusted by millions of Canadians to do the right thing.Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we\'re one of Canada\'s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.#LI-HybridRequisition ID: 1426Category: Claims ManagementLocation:Winnipeg, MBDate: Jul 9, 2024If you are not finding suitable opportunities now, please click below to join our talent community!

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