Job Description

Customer Experience

\xef\x82\x95 Brand Ambassador: acts as a brand representative to promote a positive and inclusive
environment in the store, in line with the values of the SPARKED program
\xef\x82\x95 Customer Experience: leads by example in upholding a service culture that demonstrates
extraordinary service to cultivate an environment where all customers feel welcome, heard and
valued
\xef\x82\x95 Community Engagement: supports the store leadership team and stylists to promote unique
customer events that drive brand engagement and deep connections with the local community

Leadership + Team Management

\xef\x82\x95 Customer Experience Management: actively participates leading the salesfloor and driving
engagement in each zone through elevated communication; guides the team to prioritize the
customer experience and achieve store objectives
\xef\x82\x95 Hiring and Retention: participates in the recruiting, hiring, and onboarding process to ensure we
retain a diverse and engaged team
\xef\x82\x95 Team Development: utilizes brand resources to champion employee development and support
initiatives such as the SPARKED Journal, employee recognition, and team building activities

Visual + Business Operations

\xef\x82\x95 Daily Operations: supports daily operating processes such as opening and closing procedures,
maintaining store standards, restocking product, and helping with facilities or IT issues
\xef\x82\x95 Product Flow: collaborates with key partners to effectively execute shipment and omni fulfillment
processes; supports visual standards, product stock levels, and markdowns
\xef\x82\x95 Scheduling Optimization: provides feedback about team training needs to support optimal
scheduling and payroll allocation to drive sales and brand initiatives

Communication + Relationships

\xef\x82\x95 Inclusion: contributes to an inclusive work environment by actively listening to others and
seeking different perspectives
\xef\x82\x95 Communication Loop: checks in with leadership to maintain communication and teamwork on
completing store objectives
\xef\x82\x95 Employee engagement: adopts a people-first philosophy, prioritizing employee engagement
and actively sharing store priorities and brand messages with the team
\xef\x82\x95 Insights and Feedback: provides insights related to the customer and staff experience and
communicates feedback to Service and Selling Manager