Job Description

Powered by Passion. United by Purpose.

Build for

Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one .



We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.



From the ice to the pitch, the hardwood to the digital arena, we're proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts ( CFL ) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.



We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub , and Platinum Club.



Through MLSE Foundation and MLSE LaunchPad , we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we've invested more than $45 million into Ontario communities - and we're just getting started.



This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.



So, if you're ready to play with purpose, grow with passion, and win as one, we'd love to have you on our team.

Responsibilities:

Lead by example & provide ongoing coaching, training and ,motivation to the department's Event security staff. Ensure the safety of fans and employees through effective crowd management. Communicate positively and professionally with all staff and fans. Utilize a "one team" approach and ensure departmental integrity and winning vision delivered. Ensure adherence by fans and employees of MLSE policies and procedures. Ensure timely and effective reporting and follow up on all incidents. Liaise with third-party contractors during events. (including Paid Duty Police officers) Maintain an understanding of Event Security Staff Collective Bargaining Agreements in place; foster positive employer/employee relations accordingly. Adhere to MLSE service standards, policies and procedures. Work in compliance with the provisions of the Occupational Health & Safety Act. Perform other related duties as required.

Qualifications:

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.

3-5 years of experience in a supervisory role. Proven ability to listen, understand and communicate effectively. Demonstrated ability to build and develop professional relationships. Sports & Entertainment environment experience is a definite asset. Outgoing, organized, diplomatic and self-motivated. Ability to lead a positive, innovative and encouraging work environment. Shown ability to perform well under pressure; manage multiple priorities at a time. Work in compliance with the provisions of the Occupational Health & Safety Act. Work in compliance with AGCO regulations. Strong proficiency in using workplace software and leveraging technology to improve efficiency. A positive, winning approach, incorporating integrity, confidentiality and discretion. Possession of valid Security License (Bill C-159) mandatory Smart Serve Certificate within the last 4 years is required Availability to work days, evenings, weekends or nights as deployed/instructed.

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At MLSE, we are committed to building an equitable , diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com . This email is only for accommodation requests. Resumes sent to this email address will not be considered.