Job Description

Your Opportunity:
The Supervisor, Registration & Patient Information performs a leadership role in Health Information Management & reports directly to the Manager, Registration, Switchboard & Patient Information - EDM Zone. The position is responsible for management of Registration & Information Desk providing the direction, leadership, & organization over activities of the area & ensuring the collection of accurate demographic & financial information on patients, presenting at various entry points of the health system in compliance with Provincial Registration Standards & Practices. It has oversight responsibility for all operational aspects of the department & serves as a resource for the facility regarding registration & identity management practices & compliance with legislative & regulatory requirements. It is responsible for making area level decisions & having direct leadership responsibility for contributing to the achievement of the goals of RSPI in support of the vision, mission, & business plan of AHS.
Description:
The Supervisor, Registration & Patient Information provides leadership through direct and indirect supervision, motivating, guiding & supporting staff. Establishes performance measures; monitors productivity, quality of work performed and addresses performance issues. Responsible to manage budgets financial, human assets & on variances. Responsible for recruitment, interviewing, hiring, orientation, training & scheduling of staff. Adheres to Health Information Act & Freedom of Information & Protection of Privacy Act Follows AHS's Information Privacy & Information Security policies. Supports one or more sites & travel is required based on individual portfolio & coverage. Acts as HIM Supervisor On-Call on a rotational basis to provide after-hours support for staffing, & urgent or emergent issues. Preferred experience within Registration, Switchboard and Patient Information. This is not inclusive of all responsibilities.
• Recovery Alberta: N
• Classification: Supervisor
• Union: Exempt
• Unit and Program: Registration, Switchboard and Patient Information
• Primary Location: U of A Hospital
• Location Details: As Per Location
• Negotiable Location: Within Edmonton Zone
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 20-FEB-2025
• Date Available: 17-MAR-2025
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, On Call
• Days Off: Saturday/Sunday
• Minimum Salary: $35.80
• Maximum Salary: $61.40
• Vehicle Requirement: Not Applicable

Required Qualifications: Minimum three (3) years in a management/supervisory capacity, ideally in a healthcare organization of significant size, complexity and diversity required. Preference may be given to graduate of accredited Health Information Management Program with certification with the Canadian College of Health Information Management. Other post-secondary education and/or experience may be considered. A demonstrated clear pattern of professional and personal development. Additional Required Qualifications: Exceptional leadership with effective communication and ability to influence actions and outcomes. Effective interpersonal skills and ability to motivate and inspire while operating within a diverse team environment. Successful management of human resource issues, preferably within a unionized environment. Establishing and maintaining effective working relationships with internal and external stakeholders. Fostering collaborative partnerships with other disciplines at all levels of the organization. Adapting to an evolving environment and modelling positive change. Working under pressure, responding to changing priorities in a highly dynamic environment and meeting deadlines. Effectively managing human, financial and physical resources to meet operational objectives within budget. Comfort in decision making supported by excellent analytical skills, creativity and innovation. Effectively organizing, planning and implementing short and long term plans and projects. Experience implementing business transformation strategies the use of technology. Exceptional leadership with effective communication and ability to influence actions and outcomes. Effective interpersonal skills and ability to motivate and inspire while operating within a diverse team environment. Successful management of HR issues, preferably within a unionized environment. Establishing and maintaining effective working relationships with internal and external stakeholders. Preferred Qualifications: Working under pressure, responding to changing priorities in a highly dynamic environment and meeting deadlines. Effectively managing human, financial and physical resources to meet operational objectives within budget. Comfort in decision making supported by excellent analytical skills, creativity and innovation. Effectively organizing, planning and implementing short and long term plans and projects. Experience implementing business transformation strategies the use of technology.