Job Description

Position Number: 50010915 /
Department: Business Services Administration
Grade: GR10
Campus: Sir George Williams (Downtown)

Salary: $66,851.00 - $77,525.00 per annum
Union/Association/HR Policy: ACUMAE

Posting deadline: July 17, 2023

Recognized as Canada\'s top university under the age of 50, and one of Montreal\'s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society\'s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

NOTE: Repost.

SCOPE
Reporting to the Director, Business Services, the incumbent supervises the printing (Print Store and Print Advisory) and ID card production services on a day-to-day basis, and provides a hands-on perspective in the development of organizational objectives and efficient processes that support the strategic direction of the unit. The incumbent plans and prioritizes work assignments to maximize use of available human and material resources, in accordance with budget constraints, cost and quality standards.

PRIMARY RESPONSIBILITIES

• Responsible for developing cross-functional team including training and coaching with the ability to execute initiatives and drive operational standards and business results. Make decisions relating to the selection and deployment of staff to meet customer service, sales and labor targets. Ensures effective performance management and maintains a culture of accountability while enforcing internal procedures and controls.
• Develop a customer-centric experience and engage team members in the delivery/execution of that objective. Provide the highest levels of customer service within Business Services and in all interactions with stakeholders.
• Establish, enhance, and maintain positive, responsive relationships with the university community, particularly university administration, faculty and staff, students, and student groups. Seeks out new ways to partner with university regarding remote selling opportunities and resolving complex issues on an as needed basis.
• Oversee ID card daily operations including basic troubleshooting, hiring for peak periods.
• Troubleshoot, assess, and resolve problems requiring specialized skills and technical knowledge. Act as on-site liaison with systems providers regarding systems problems and maintenance.
• Implement administrative procedures and/or systems that are moderately complex in support of the unit\'s operations and ensure activities meet or exceed established quality requirements.
• Manage the financial viability of the department. Ensure appropriate budget and expenditure control, accounting and invoicing procedures, appropriate inventory control and equipment maintenance.
• Perform other duties in support of the unit as requested by the Director.

QUALIFICATIONS

• Diploma of Collegial Studies (3 year technical DEC) in Business Administration, or in a field related to the primary responsibilities and four to seven years of related work experience, with at least three years of supervisory experience.
• Good knowledge (Level 4) of spoken and written English to support customer requests; basic knowledge (Level 3) of spoken French to deal with external stakeholders.
• Well-rounded knowledge of the print production process including digital and offset.
• Good understanding of graphic requirements, page layout and imposition.
• Good understanding of Adobe Acrobat Pro, Adobe Creative Suite, file compression software as well as FTP, SFTP, and FTPS.
• Basic understanding of PC and Mac platforms, Windows, Easy Projects, PDF imposition plug-in software. Basic knowledge of Outlook, Word and Excel.
• Excellent communication and interpersonal skills in dealing with the academic and support areas, as well as with students and staff.
• Demonstrated ability to handle detailed work, work with customers, and coordinate special projects.
• Extensive knowledge of customer service procedures and principles.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Ability to coach and mentor customer service representatives.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien\'keh\xc3\xa1:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohti\xc3\xa0:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca

Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada\'s reporting requirements, the University is obliged to gather information about applicants\' status as either Permanent Residents of Canada or Canadian citizens.

Concordia University