Job Description

A Warm Wyndham Welcome to you from our Saint John Team.

We look forward to reviewing your experience and skill set for the position of Supervisor, Customer Care with our Wyndham Hotel Team.

The Saint John Wyndham team is very proud of our accomplishments and our strong history of over 25 years of business in our community. Every day, we work to make hotel travel possible for all. We welcome you to learn more about our outstanding team.

• We have over 15 business departments including Wyndham Hotels, Wyndham Rewards, Customer Care, Group Sales, Global Account Services, MyRequest Support Team, Technical Support and more.
• A Wyndham family of 550+ team members as well as our local support teams; Human Resources, Talent Development, Workforce Management and Payroll.

Our Saint John Wyndham team works very closely together to ensure we fulfill our Count on Me service promise; We are responsive, respectful and we deliver great experiences.

• Experience a commitment to your financial security, health, development, and growth
• Comprehensive benefits, wellness and learning programs
• RRSP matched up to 6% after 6 months consecutive service
• Paid Time off: Enhanced Vacation with extra personal and flex days
• Tuition Assistance. Full time $4000-$6000 per calendar year, part-time $2000-3000 per calendar year
• Certification reimbursement at 100% of the cost, up to $3500
• Team member referral program: $300 -$1500 bonus paid after new hire successfully completes 60 days with the Wyndham team
• Unlimited access to Wyndham University to discover your learning journey specific to your development needs
• Be a part of the respectful work environment where we celebrate personal and professional successes
• Diversity in perspective, talent and background have helped to make us one of the leading hospitality companies and a remarkable place to work

We have a full-time opportunity for a Supervisor within our Customer Care Department at our Saint John, NB Corporate office. Currently we offer flexibility for our teams to work a hybrid schedule which provides the opportunity to work together in our Saint John office and also to work from home with company provided equipment.

Customer Care is dedicated to providing Count on Me service to our guests and hotels. We support our customers, internal and external, in resolving all concerns to guest satisfaction.

Reporting to the Director, Customer Care a supervisor motivates and develops team members to meet and exceed goals and drive performance results and sales goals through active mentoring, coaching and development. Ensuring the quality and consistency of customer service delivered to guests and Wyndham Hotel Group hotel brands through review of inbound and outbound calls/emails and review of customer care cases will be a priority. You will ensure quality and consistent Count on Me service to our customers and franchisees. As a member of our leadership team, you will be responsible to uphold our Business Principles which support a positive work environment. A Supervisor, Customer Care will also focus on long term planning to enhance Customer Care for the guests and Wyndham Hotel Group hotel brands and identifying opportunities for operational improvements and implementation of solutions.

Our ideal candidate will have a demonstrated three (3) years\xe2\x80\x99 experience in a leadership role, post-secondary education and/or previous experience in the hospitality industry would be preferred, team-oriented with the proven ability to build collaborative working relationships, promote open communication and welcome opportunities for feedback for supporting and developing your team, results-driven and committed to establishing exceptional customer experiences and data-oriented and creative problem-solving. Previous Supervisory experience is considered an asset for this role.

Wyndham Hotels & Resorts fosters a workplace where all individuals are treated with respect and can achieve both personal growth and professional success as we are committed to making Wyndham a special place to build a career. Thank you for your interest in learning more about our Wyndham Saint John team.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world\xe2\x80\x99s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company\xe2\x80\x99s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands\xe2\x80\x94think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8\xe2\x80\x94Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA
Employment Status: Full-time

Wyndham Hotels and Resorts