Job Description

Company Description
Be part of the journey! Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating telecommuting environment where team cohesion is paramount. And of course, you will take advantage of our travel benefits to discover our destinations on board the best leisure airline in North America!

• 5 floating vacations;
• Group insurance;
• Flexible telecommuting up to 100%;
• Upon hiring, 2 airline tickets to Transat destinations and unlimited standby tickets;
• A dynamic team and a wide variety of tasks and responsibilities;
• The opportunity to grow in a world renowned company.

The incumbent will assist Call Centre staff with product and technical questions while ensuring that high customer service standards are met and maintained.

• Ensure constant review of policies, procedures and work methods to improve working environment.
• Ensure staff is updated with current policies, procedures and special promotions on a regional and national basis.
• Ensure that the employees maintain the service levels that are required and can achieve the objectives given by the leadership team.
• Assist in handling and solving complex customer service calls.
• Liaise with all departments to ensure the needs of the reservations department are met.
• Assist in administration of schedule change/bumping policies for callouts
• Assist in development/ implementation of staff incentives and conduct performance reviews and handle disciplinary issues.
• Compile the statistics to evaluate the Reservations Agent on a monthly basis.

Qualifications

• Minimum 3 years in a call centre and/or experience in the Tourism industry;
• Bilingualism (French and English \xe2\x80\x93 written and spoken)
• Supervisory experience, an asset.

• Demonstrated problem solving skills and ability to function in a fast paced environment.
• Excellent verbal and written communication skills.
• Highly organized, flexible, self-motivated and enthusiastic.
• Ability to motivate and coach staff.
• Proficient in Microsoft Office.
• Ability to work shifts and weekends.
• Systems knowledge: ININ, DATALEX, TTS, TEAMS

Additional Information
#LI-Hybrid #LI-AE1
Employment Equity At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. To facilitate the reading of this document, the masculine form has been retained.