Supervisor, Clinic Support, Medicine Services - 1 position
Medicine Services
St. Joseph's Hospital - London, ON
Full Time
Salary Range: $41.20 - $48.49 /hour
The Clinic Support Specialist provides expertise and support to clinical and clerical teams to facilitate delivery of care to patients, clients, and families and supports day-to-day activities & operations within medicine services programs. The incumbent is responsible for providing continuous improvement for clinic process flows, utilization of resources, and scheduling as well as providing training, guidance, and development opportunities to staff.
Essential Qualifications
Bachelor's Degree in Business Administration or a related field
5 years of experience in a clinical or medical office setting
Expertise in customer service and client relations
Experience dealing with conflict in workplace and ability to diffuse confrontational situations or to re-direct inquires to appropriate resources to ensure resolution of issue
Excellent interpersonal, organizational, and written and oral communication skills
Excellent project management, problem solving, and prioritization skills
Ability to write standards of work and flow chart work processes, establish work priorities, and ensure deadlines are met
Ability to support and develop diverse teams
Knowledge of Microsoft Office productivity suite, enterprise and subject matter software, and technology devices
Experience with Electronic Medical Record (EMR) and technology interfaces
Knowledge of health care and organizational/office practices, procedures, and standards
Demonstrated ability to work under pressure in a fast-paced environment
Demonstrated ability to offer and receive constructive feedback with fellow team members
Demonstrated self-awareness and an understanding of personal strengths and weaknesses in pursuit of continuous improvement
Undertakes personal accountability and shows initiative
Knowledge of a Safety Culture in a Health Care Setting in compliance with the OHSA
Ability and commitment to act as a supervisor under OHSA
Preferred Qualifications
Proficiency in French would be an asset
Teaching and Research
St Joseph's Health Care London through its affiliation with Western University and Fanshawe College is a leading research and teaching hospital. As an employee of St Joseph's, you will be expected to engage in role related teaching and research activities in addition to any of your clinical duties
Immunization Requirements
Provide vaccination records or proof of immunity against measles, mumps rubella, varicella (chicken pox), Hepatitis B, COVID-19 and influenza. Provide documentation of the Tuberculosis skin testing
Posting date:
June 24, 2025
Submission deadline:
June 30, 2025
Michelle Robertson, Human Resources
Your interest in this opportunity is appreciated.
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