Job Description

Supervisor, Boutique & Treatments

- 12-Month Contract

Nordik Spa Village

For those who dream of being somewhere else, Nordik Spa Village is a haven of well-being. Offering the largest selection of mind and body wellness experiences in North America, Nordik Spa Village allows you to reconnect with the elements, with each other and with yourself. It offers a refuge from modern life and a chance to give life a break.

Join us!

When you work at Nordik Spa Village, you don't just earn a job, you find a family. We pride ourselves on having one of the warmest and most welcoming communities and our guests truly appreciate it. We strive to provide excellent care to our guests and ensure the well-being of our employees who are our craftsmen.

Who we are

Our mission is to give our guests a moment of respite by providing a refuge from the pressures of modern life where they can rediscover their own well-being and, as a result, live happier, longer lives. Your role as a craftsman in our spa village is to cultivate peace. Here at Nordik Spa Village, we are a passionate and dedicated team. We are always enthusiastic, helpful, conscientious, discreet and above all respectful. We care deeply about each and every guest and fellow craftsman in our wellness spa.

What we want

Under the supervision of the Director of massage therapy and treatments, the main objective of the Supervisor is to supervise the work of the customer service teams and ensure the smooth running of operations. The Guest Experience Supervisor is responsible for administrative follow-up, monitoring the work done by his or her team and maintaining good relations with customers. He/she ensures the continuous improvement of processes and the development of his/her team.

What you will do

Ensures organizational standards of customer service are met; Ensures that the customer experience is impeccable; Follows up on customer complaints and proactively resolves them; Identifies areas for improvement in existing procedures; Completes reports relevant to operations; Opens and closes the reception area and the site, ensuring that the premises are clean and safe; Records any accidents that occur and the actions taken to remedy them; Ensures a good team spirit and a good synergy within all departments; Participates in the training of employees; Participates in the development and follow-up of work schedules; Assigns tasks and distributes team activities; Assigns tasks and distributes the team's activities; Performs any other related task requested by his/her immediate superior or required by his/her duties.

Profile required

College degree in tourism, hospitality, administration, management or other relevant training; an asset Minimum 1-year experience as a supervisor; Experience in customer service; Computer skills; Knowledge of other languages is an asset; Interpersonal and social skills; Inspiring and dynamic leadership; Ability to solve problems quickly; May have to deal with some stressful situations; Ability to lift and stand for long periods.

Contract Duration

This is a 12-month contract to cover a maternity leave, with the possibility of extension depending on operational needs.

Salary

According to the salary scale in effect plus benefits related to Nordik Spa Village.

Work schedule

40 hours per week; schedule may vary day, evening and weekend.

To apply

Please send your resume and cover letter by clicking on "Apply" below.