Job Description

A bit about us...

Blenz Coffee is widely known for our individually crafted coffees, proprietary teas, chocolate and fruit-based beverages. Each cafe is also carefully designed to incorporate a welcoming and relaxed social setting to complete every customer visit. Specialty beverages, a sweet and savory food menu and inviting environment all come together to provide customers with a superior cafe experience.

Overview

:
We are seeking a highly motivated and experienced Supervisor to join our team. As a Supervisor, you will be responsible for overseeing daily operations, managing staff, and ensuring exceptional customer service. This is a key leadership role within our organization, and we are looking for someone who is dedicated, detail-oriented, and passionate about delivering outstanding results.

Duties

:
- Perfecting own Barista works at our Coffee Shop design

-Provide leadership and guidance to a team of employees
- Train and develop staff members to ensure they have the necessary skills to excel in their roles
- Monitor employee performance and provide feedback on areas of improvement
- Implement and enforce company policies and procedures
- Maintain a positive work environment that fosters teamwork and collaboration
- Handle customer inquiries, complaints, and escalations in a professional manner
- Conduct regular meetings with staff to communicate goals, expectations, and updates
- Manage inventory levels and ensure products are adequately stocked
- Utilize point-of-sale (POS) systems to process transactions accurately
- Oversee payroll processes and ensure timely submission of employee hours

Requirements

:
- Expert Barista at our location with high skills.

- Proven experience in retail management or a similar supervisory role
- Strong knowledge of training development, customer service, and retail sales techniques
- Excellent communication skills with the ability to effectively interact with customers and staff members
- Proficient in using POS systems and other retail software applications
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills with the ability to make decisions quickly
- Experience in conducting interviews and hiring new employees
- Ability to supervise a diverse team of individuals with varying skill sets

We offer competitive pay based on our in-store experience along with opportunities for career advancement within our organization. If you are a motivated individual who thrives in a dynamic retail environment, we would love to hear from you.

Job Types: Full-time, Part-time

Pay: $17.85-$26.00 per hour

Expected hours: 24 - 40 per week

Benefits:

Flexible schedule On-site parking Store discount
Experience:

Coffee shop supervisor: 1 year (preferred)
Work Location: In person