Job Description

:

The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. It is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall. Please visit www.rcmusic.com for more information.

What is the Opportunity?

----------------------------


The Supervisor, Beverage Services & Operations will assist in managing event operation services including concerts, corporate events and social functions at The Royal Conservatory's TELUS Centre for Performance and Learning. Primary service types include concession bars, event setup and closing, and merchandise sales. The Supervisor, Beverage Services & Operations works closely with the Event Coordinators, front of house, production and security teams to ensure that events run smoothly while maintaining the highest level of patron satisfaction, comfort and safety.

Main Duties & Responsibilities

-----------------------------------


Assist in the screening, hiring, training, and scheduling of all event services staff, including bar and merchandise staff. Maintain and uphold all Alcohol and Gaming Commission of Ontario's regulations at all times. Ensure that high-volume business during intermissions is handled in a professional and efficient manner with the goal of capturing all possible patron business. Prepare nightly reports on concession sales, including nightly inventory, sales reports, and reconciliations. Coordinate/interface with security personnel on the proper and timely reporting of incidents involving patrons. Help manage aspects of beverage services including cash handling and reconciliation, receiving, quality control and inventory management. Reconcile event beverage consumption following each event. Assist in managing event and catering services for private events including set-up, tear-down and load-out. Performing other duties as required.

What We're Looking For

--------------------------


Current Smart Serve Certification required. A minimum of two years' experience in food & beverage or events management in a comparable venue. Experience suing MS Suite, and POS systems. Experience managing merchandise operations an asset. Ability to appropriately prioritize tasks to execute events successfully. Strong communication, customer service, and interpersonal skills. Strong attention to detail and ability to draft complete and accurate event reports. Ability to remain adaptable and resolve multiple challenges in a working environment where intensity and pace of work can vary.

Hourly Rate

---------------


$21.80 per hour.

Additional Information

--------------------------


This role would begin near the end of summer to prepare for 2025-2026 season, with training beginning in August/September 2025. Non-traditional work schedule, including early mornings and long hours. Working in an office at a computer to access shared files, assemble event information, and complete event reports. Working in a team to compile event information and develop a plan to execute a successful event. Act as the leader of a team of event staff to facilitate bar service and back of house hospitality. During events, navigating a large venue with many stairs is a common requirement.

How to Apply

----------------


Interested candidates are asked to submit a cover letter and current resume online (please upload a single file combining both documents) at https://www.rcmusic.com/about-us/careers-royal-conservatory. Applications will be accepted until a suitable candidate has been identified.


The RCM thanks all applicants for their interest in this position; however, only those selected for an interview will be contacted.


The RCM is committed to fostering an inclusive, equitable and accessible workplace. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and the RCM's Anti-Racism, Access and Equity Policy, accommodation will be provided at any stage of in the recruitment and selection process. Applicants are asked to make their accommodation needs known when they have been contacted for an interview.