Job Description

:

JOB TITLE: Supervisor, Animal Services
DEPARTMENT: Legislative Services
POSTING NUMBER: 105246
NUMBER OF POSITIONS: 1
JOB STATUS & DURATION: Full Time Permanent
HOURS OF WORK: 35 hour workweek
LOCATION: Animal Shelter
SALARY GRADE: 6
HIRING SALARY RANGE: $93,803.00 - $105,529.00 per annum
MAXIMUM OF SALARY RANGE: $117,254.00 per annum
JOB TYPE: Management and Administration
POSTING DATE: February 21, 2023
CLOSING DATE: March 6, 2023


AREA OF RESPONSIBILITY:


Reporting to the Manager, Animal Services, this role leads a community team responsible for the development and service delivery pertaining to the Animal Services within the Legislative Services department. Oversees the application of various legislation relevant to the operation of an animal shelter including the Accessibility for Ontarians with Disabilities Act, Occupational Health and Safety Act, Provincial Animal Welfare Act, Animals for Research Act and Brampton Animal Control by-laws. Processing of incoming animals including assessment with regard to adoption and medical care requirements. Responsible for the proper care of animals during holding periods and the maintenance of sanitary conditions in the kennel areas. Accountable for building maintenance, equipment and supplies. Ensures safe handling and animal care practices are adhered to.


Business Distinctions
Responsible for the associated leadership functions encompassing:

• Animal Shelter Services (primary function)
• Animal Control (secondary function)

Leads a Team/Staff supervision. Provide guidance, supervision, information and assisted leadership to Kennel Attendants and Registered Vet Technicians, Animal Control Officers, and Animal Services Clerks. Direct and assign tasks, supervise and validate results. Prepare and implement work schedules and staff assignments, including overtime, to ensure adequate coverage for animal shelter services and field services. Enforce and interpret collective agreements and City policies and procedures, providing performance feedback and participating in disciplinary action if required. Provide direction to Animal Services Clerks and mediate as required with the Call Centre.


Animal Shelter Care/Compliance and Enforcement. Oversee day-to-day operations for proper animal care. Assess animals\xe2\x80\x99 conditions by observing and monitoring animals in shelter while evaluating for illness or injury and arranges for necessary veterinarian care if required. Supervises medical treatment, custodial care, adoption or euthanasia of animals. Ensures safety and security of building and ensures regular inspections of the kennel and equipment takes place. Promotes cleaning and disinfecting within the environment to promote sanitary conditions for animals and shelter staff. Establishes safe-operating procedures to ensure standards and compliance is achieved. Ensures promptness in responses and investigates public complaints. Ensures promptness in responses and investigates animal complaints. Determine if charges or a dangerous dog designation are warranted with the pound keeper. Assist in the preparation of all necessary court documents and attend proceedings, if required. Act as a liaison with other enforcement agencies such as Peel Regional police to ensure collaborative approach for court orders. Perform examinations on animals and determine medical treatment. Euthanize animals as appropriate. Quarantine animals for observation according to established guidelines.


Customer Service/Citizen complaints and inquiries and citizen groups. Responsible for maintaining a work environment that is citizen-centred and where a customer service orientation is strongly held. Ensures there is a positive relationship between staff and citizens. Deals with escalated issues and elevates contentious issues to supervisor where business direction may be compromised. Is visible through regular interaction with the public, in order to motivate others to excellence. Provide assistance to the community when necessary. Respond to and act on requests and complaints regarding Animal Services issues and initiate follow-up as required. Represent the department at internal and external meetings and provide input relative to Animal Services initiatives and program improvements. Develop communication strategies to educate the public, and create awareness of all programs. Act as point of contact with groups such as Ontario Society for the Prevention to Cruelty to Animals, Peel Regional Police, Health of Animals and the Peel Health Department to deal with disease, outbreaks or abuse investigations. Conduct educational programs on proper animal and pet care for schools and civic organizations.


Prepare reports and compliance reporting. Prepare reports such as impounded animals, number euthanized, adoptions, etc. Testify and provide court documents as required. Maintain a variety of files, records and reports regarding adoption statistics; medical care records and daily statistics. Prepare the annual operating and capital budget and monitor revenues related to Animal Services including business operating plans.


SELECTION CRITERIA:


EDUCATION:

• 
  Degree or Diploma in Veterinary Medicine, Veterinary Technology, or an animal care-related program.

REQUIRED EXPERIENCE:

• 
  5 years of experience in an animal care related field
• 2 to 3 years experience as a supervisor or team lead, with knowledge of applicable legislation.

OTHER SKILLS AND ASSETS:

• 
  Familiarity with Dog Owner\xe2\x80\x99s Liability (DOLA) and knowledge of relevant legislation.
• Excellent public relations skills and ability to effectively deal with the public;
• Able to successfully develop, lead and work within a customer-service oriented team environment;
• Well developed time management and organization skills;
• Working knowledge of relevant legislation;
• Business experience in a leadership role;
• Proficient with Microsoft Office

Mandatory Requirements

• Accessible for on-call rotation two weeks/month and must be able to assist on-call officers when issues are contentious or escalated.

** Various tests and/or exams may be administered as part of the selection criteria.


Alternate formats will be provided upon request.


Interview: Our recruitment process will be completed with video conference technology.


As part of the corporation\xe2\x80\x99s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.


If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #105246 by March 6, 2023 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.


As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select \xe2\x80\x9cprefer not to answer\xe2\x80\x9d as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant\xe2\x80\x99s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.