Job Description

Winnipeg Humane Society - Job Posting #2025-4-15

Date:

September 8th, 2025

Position Title:

Supervisor, Adoption & Retail Operations

Department:

Adoptions and Retail Operations

Reports to:

Manager, Adoptions and Retail Operations

Classification:

Union

Rate:

$17.85/hr (start)- $23.43/hr (Year 10) - Adoptions Supervisor

Hours:

Hours vary depending on availability/need (May get called on short notice)

Days/times of shifts could vary/change

Start Date:

ASAP

Closing Date for Applicants

: Open until filled

Who we are:

One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and events.

An innovative community service organization committed to protecting animals from suffering, and to promoting their welfare and dignity.

A team of generous partners, donors, hardworking volunteers and committed staff united in the belief that every animal deserves dignity and love.

One of the largest and more recognized animal shelter and welfare organizations in Canada.

Always growing, changing, and adapting to meet the expectations of the community and the needs of Winnipeg's animal population.

Position Summary:

The Adoption and Retail Operations Supervisor has knowledge of all staff positions and provides training, supervision, and direction for Adoptions department and Retail Operations staff and volunteers, reviews paperwork for accuracy and completeness, ensures partner program requirements are met, communicates with partner vet clinics, and provides feedback on staff performance to management. Reporting to the Manager Adoptions and Retail Operations, the Adoptions and Retail Operations Supervisor ensures clients receive impeccable service, is the next-in-line for elevated service concerns and is empowered to make decisions with regard to adoptions, fees, and supplemental staffing.

Duties and Responsibilities

Adoptions

Directing and supervising adoption staff and volunteers, including satellite staff.

Perform adoption consultations as needed; processing of adoptions as necessary, including vaccinating and microchipping.

Daily review of adoptions processed paperwork, Petplan activations are done, and Welcome Home Program information is delivered to veterinary clinics.

Assists in training of new staff and volunteers

Ability to give direct, constructive feedback to staff in a timely, respectful manner

Delegation of duties to staff to ensure smooth delivery of all services

Communicate promptly with Manager of Adoption

Communicate effectively with all staff, volunteers and customers with exemplary service skills

Ensuring all clients receive impeccable service

Delivering feedback to Manager regarding staff and service issues

Be guided by and guide by empathy and being trauma informed with a harm reduction lens for true community service.

Other duties as assigned

Retail Operations

Develop knowledge about other services provided by the Society and find opportunities to match available services to interested clients Handle cash and cash balancing Provide direct and constructive feedback to staff in a timely, respectful manner Deliver feedback to Manager Adoptions and Retail Operations regarding staff and service issues Delegate duties to staff to ensure smooth delivery of all services Work with other staff and volunteers as required Support evaluation of customer feedback and optimization of processes and systems to continually improve customer experience Processing retail sales and other transactions on computerized cash register Open or close of Pet Shop as part of daily routine Stock shelves and participate in general upkeep of the Pet Shop Daily monitoring of order management including returns, inventory issues, payment issues etc. Support back-end payment operations Update retail site as required Order inventory in Manager Adoptions and Retail Operations absence Set up and take down retail displays for special events as required, including transporting of fixtures and merchandise in WHS vehicle Greet clients promptly and courteously and determine their service requirements Resolve customer inquiries in a timely manner Offer exemplary customer service and coach and mentor staff on customer service expectations Communicate with Manager Adoptions and Retail Operations to ensure merchandise is available at the Pet Shop Other duties as reasonably assigned

Accountabilities

Directly accountable to the Manager Adoptions and Retail Operations.

Qualifications & Experience

The following are mandatory qualifications for this role:

Grade twelve education

Demonstrated experience in effective leadership

Driver's license and clean driving record

Knowledge & Skills

Computer literacy essential

Exceptional customer service skills

Personal Attributes

Demonstrates utmost maturity and professionalism

Excellent problem-solving skills essential

Excellent organizational skills with attention to detail

Standards of Performance:

1. Keeping the mission of the Winnipeg Humane Society in the forefront when performing job duties; as well as when representing the WHS both inside and outside of the shelter environment.

2. Efficiency and exemplary customer service are demonstrated in the accomplishment of assigned duties. High standards of customer service and respect for all are a must.

3. Confidentiality is maintained on all matters pertaining to The WHS.

4. Effective and professional communication with customers, fellow staff, and volunteers on an ongoing basis. Respect for all is always maintained.

5. Exemplary level of care provided to all animals in accordance with The Winnipeg Humane Society's mission, policies, and practices.

6. Capacity to work effectively in a team environment. Tactful, supportive, and able to modify interpersonal style and behaviour to work effectively with others.

7. Demonstrate willingness and ability to operate within the confines of the protocols and policies as set by the WHS.

Exemplifies Winnipeg Humane Society's Core Values:

We let empathy guide our commitment to animal welfare and approach to all individual beings, people, and animals alike. We value and accept each other. We are committed as an organization to lead with integrity and accountability. We are guided by innovation and remain open to change. We foster an inclusive, purposeful, and safe communication space.
Forward your resume and cover letter to:

Attn: Karly Devlin

KarlyD@winnipeghumanesociety.ca

Please quote the job posting number in your email or cover letter subject line.

The WHS is committed to providing accessible employment, and ensuring that our recruitment, assessment and selection process is barrier free. If a candidate requires accommodation during the hiring process, Human Resources Services will work with the individual to meet their needs.

NO PHONE CALLS PLEASE

The WHS values diversity and equality in its team. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

We thank all applicants for their interest, but only those selected for an interview will be contacted. For more information and other employment opportunities, visit https://winnipeghumanesociety.ca/about-us/careers

Job Type: Casual

Pay: $17.85-$23.43 per hour

Work Location: In person