Job Description

At VitalAire we believe in patient-centered care and innovation. We\xe2\x80\x99re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada\xe2\x80\x99s leading provider of sleep apnea tests, treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?How will you CONTRIBUTE and GROW?The Summer Student - Recall Assistant will support our team with the Philips CPAP recall process. The successful candidate will assist in contacting patients affected by the recall, managing logistics, and ensuring timely completion of recall tasks under the guidance of office staff.- Patient Communication:
- Contact patients affected by the recall via phone and email to inform them about the recall process and next steps.
- Provide clear and concise instructions to patients regarding equipment swaps and returns.
- Address any patient inquiries or concerns related to the recall.- Recall Process Execution:
- Assist in carrying out equipment swaps under the supervision of office staff.
- Ensure accurate and efficient processing of recalled units and distribution of replacement units.- Documentation and Logistics:
- Complete and maintain necessary documentation for recall activities, ensuring accuracy and compliance with company policies.
- Coordinate with shipping providers (e.g., FedEx) to manage the logistics of recalled and replacement units.
- Track shipments and handle any shipping issues that may arise.- Tracking and Reporting:
- Monitor and track the progress of recalls to ensure they are completed within designated time limits.
- Report on recall status and provide updates to office staff and management as required.
- Maintain organized records of all recall-related activities.Are you a MATCH?Completion of a High School Diploma or equivalent.Strong communication skills, both written and verbal.Excellent organizational and time management abilities.Detail-oriented with a focus on accuracy.Ability to work independently and as part of a team.Proficiency with Microsoft Office Suite (Word, Excel, Outlook).Previous experience in a customer service or administrative role is an asset.Our Differences make our PerformanceAt Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Air Liquide