Job Description

Description :

SUMMER HOTELS FRONT DESK AGENT - Full Time Seasonal

Come work and play in the mountains with us!

Big White Ski Resort, or simply Big White, is a mountain resort located 56 km southeast of Kelowna in the Southern Interior of British Columbia. Kelowna is surrounded by provincial parks, pine forest, vineyards, orchards and mountains and is a summer destination. Just 45 minutes away from town, Big White offers a unique opportunity for those who want to live, work, and explore in some of the most amazing natural attractions and activities Canada has to offer. Big White is the third largest ski resort in British Columbia and continues to expand its summer operations in order to become a premier year-round destination.

Bike Big White was built for riders by riders and features some of North America\xe2\x80\x99s newest and best lift-accessed mountain biking. The park hosts 19 world-class gravity-fed trails that has something for every level of rider. Our scenic chair rides on the Bullet Chair offer access to the unique alpine landscape of Big White. Our marked hiking trails will take you throughout the mountain to enjoy the wild flowers and lush nature that surrounds you.

Our Mission Statement is "To go the extra mile to ensure our visitors enjoy a memorable alpine experience in a positive, safe and friendly environment."

If this sounds like your kind of workplace, you love the outdoors and are passionate about sharing an amazing Canadian experience with our guests from around the world, then we want you to join our team!

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As part of the Hotels Front Desk Team, you are the face of the hotel; you will greet and register guests from all around the country. We are looking for someone who can provide our guests with friendly, efficient and professional customer service while working in this fast-paced environment.

Ideal Candidate:

• Previous front desk or customer service experience
• Excellent communication skills
• Reliable and responsible
• Ability to follow instruction
• Detail orientated

• Professional appearance and manner
• 100% guest service oriented, having excellent people skills
• Energetic and upbeat personality, contributing to the to the positive work atmosphere
• Ability to work well under pressure

• Possess time-management and organizational skills
• Is able to work independently as well as part of a team

Responsibilities of this position include but are not limited to:

• Conduct Direct, Travel Trade and Group guest check in and check outs following all correct procedures
• Make walk in reservations ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies
• Take cash, credit card and debit card payments when necessary
• Follow correct guest bike valet procedures, ensuring proper tagging and storing is being done
• Assist Houseman with bike valet services
• Ensure accurate information is provided to all clients with respect to all Big White and Big White Central Reservations products
• Run daily end of shift audit reports and complete daily shift audit
• Answer and direct a high volume of incoming calls in a professional and consistent manner
• Ensure high level of customer service is maintained at all times with genuine care to attention and detail
• Assist guests with all questions and reasonable requests, keeping up to date on all current mountain events and conditions
• Troubleshoot all guest issues/problems and assist in the handling of guest complaints
• Develop a good understanding of the village layout and be able to give directions to all units in the rental pool

• Fulfill tasks in a time sensitive manner
• Communicate effectively with all departments, including Groups, Housekeeping and Maintenance
• Follow all Health & Safety protocols and procedures
• Any other reasonable requests made by the Accommodations Manager or Central Reservations Manager

Perks from Day One!

• Free Summer Season Lift Pass providing unlimited hiking and biking!

• Discounted lift tickets for Family and Friends
• Free access to the staff fitness facilities (weight room and aerobics room)
• Family & Friends discounts in our accommodations
• Potential free and discounted Lift tickets at other approved Mountain Resorts
• Discounts at Big White operated restaurants
• Flexible schedules to match your traveling companions when prearranged

Job Specifications:

• Full-time - working up to 40 hours per week
• Starting wage - $19.00 per hour
• Must be available to work a variety of shifts, including mornings, nights, weekends and holidays
• Position available with majority of afternoon shifts to give you maximum time on the hill
• Staff accommodation available for approved applicants
• Summer season runs from mid-June to early September
• Must be legally entitled to work in Canada

Physical Demands:

• Must be able to stand for long periods of time
• Must be able to help out in all aspects of housekeeping and cleaning of common areas
• Must be able to deal with difficult guests
• Must be able to lift and carry heavy objects including storing mountain bikes

Reports To:

• Front Desk Manager
• Accommodations Manager \xe2\x80\x93 Hotels

Location:

• Big White Ski Resort

Big White Ski Resort