Job Description

Do you love living in the mountains and showing others the beauty of Revelstoke?

We are looking for a Booking Agent/Summer Side-by-Side Guide to join our team this summer! This exciting dual-role position combines customer service with outdoor adventure, allowing you to be the first point of contact for guests and then guide them on thrilling off-road excursions through the beautiful Revelstoke wilderness. We consistently provide outstanding service by focusing on each guest's unique needs, proactively anticipating areas of concern and providing informed descriptions and recommendations on our Tours and Rentals. The smooth coordination of tours and rentals from the initial inquiry to signing waivers and final payments is facilitated by our Booking Agent team and carried out by our guides. They must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

JOB DUTIES BOOKING AGENTS

Guest Reservations:

Manage inbound inquiries, process bookings, and ensure accurate reservation details through multiple booking systems.

Record Keeping:

Maintain accurate booking records and guest profiles in the company's database, ensuring all information is up to date.

Customer Communication:

Provide pre-trip/rental information, including booking details, protocols, and equipment requirements.

Scheduling and Coordination:

Coordinate tour/rental/delivery schedules, ensuring smooth logistics for both customers and staff.

Payment Processing:

Handle payments, send confirmations, and track deposits and balances, including end-of-day balancing tasks.

Client Support:

Respond to customer questions and concerns via email, phone, and in person, maintaining a friendly and professional tone.

Products and Procedures:

Maintain thorough knowledge of all job-related aspects - products, policies and procedures.

Inventory Management:

Handle and keep track of extensive inventory of machines and gear.

Tour Customization:

Work with clients to customize private tours or special requests, ensuring an exceptional experience. Creating a memorable guest experience and exceeding expectations.

Tour Check-In

Greet guests as they arrive, confirm their booking details, and verify required documentation (waivers, damage deposit, payments). Ensure guests have the appropriate gear and are fully prepared for the tour.

Tour Return:

Receive back all gear given out and hang up to dry, ensuring equipment is safe and ready for the next group. Handle any damage reports and invoicing according to company policy.

JOB DUTIES SIDE-BY-SIDE GUIDE

Tour Leadership:

Lead guided Side-by-Side (SxS) tours with variable experience levels, showcasing the beauty of Revelstoke's outdoor terrain, providing guests with an engaging and informative experience

Guest Safety:

Ensure the safety and enjoyment of guests, be familiar with the terrain and carry appropriate emergency and first aid equipment.

Pre-Ride Briefing:

Conduct pre-ride safety briefings, ensuring all equipment is properly maintained and ready for use.

Pre-/Post Ride Damage Checks:

Conduct pre- and post-trip inspections of machines with guests.

Machine Maintenance:

Fuel and clean machines after every trip, including minor repairs and maintenance tasks.

Teamwork and Communication:

Strong communication with the whole Great Canadian Tours and Full Speed Rentals team, maintaining a fun, supportive and positive workplace.

Other tasks:

Help out other departments and perform other reasonable tasks as assigned.

Qualifications and Skills

40h Wilderness First Aid certificate (minimum) Previous experience in customer service, office administration, or tour guiding is an asset. Excellent communication skills, both written and verbal. Strong organizational skills with the ability to handle multiple tasks and priorities. Valid driver's license and a clean driving record (Off-road driving experience preferred). A passion for the outdoors and helping people connect with nature. Ability to work in a team and handle a variety of responsibilities. Must be comfortable working in both an office and outdoor setting, and in varying weather conditions. Availability to work weekends and flexible hours.

Work Conditions

Ability to lift up to 30 pounds Regular physical activity including walking, standing, sitting, lifting, kneeling and working outside Overtime and weekends as required
You must be legally entitled to work in Canada to apply.

Job Types: Full-time, Seasonal
Contract length: 3 months

Pay: From $21.00 per hour

Schedule:

Day shift Evening shift Morning shift Weekends as needed
Ability to commute/relocate:

Revelstoke, BC: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Are you currently legally able to work in Canada? Are you available for the advertised start date and the duration of the summer season?
Experience:

customer service: 1 year (preferred) guiding: 1 year (preferred)
Licence/Certification:

40h first aid certification (required)
Work Location: In person

Application deadline: 2025-07-14
Expected start date: 2025-07-14