Job Description

About Banana Republic

Banana Republic was founded with an exploreraEUR(TM)s spirit and a desire to venture to new places, beyond the boundaries of the everyday. Our clothing is designed for a life with no boundaries.

We travel near and far in search of the finest materials and fabric innovations to infuse style with substance, because we believe that what you wear should open a world of possibilities. And the people that make up Banana Republic share the same qualities as our brand: curious, connected, undaunted by boundaries. Sound like you? Join us for the adventure of whataEUR(TM)s next.

About the Role

Au sujet du poste

Dans le cadre de ce rale, vous interagirez et etablirez des liens avec nos clients, tout en leur fournissant un excellent service a la clientale. Vous agirez a titre d'expert des produits afin d'informer et d'inspirer les clients, et de leur proposer des vatements adaptes a leurs besoins. Vous offrirez aux clients des informations sur l'assortiment actuel de marchandises, les promotions et les evenements en magasin, et vous executerez les processus operationnels de maniare efficace et productive. Votre objectif est de faire rayonner notre marque aupras des clients, tout en tentant de les fideliser a la marque et de les servir efficacement.

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• Que faites-vous?
• Tous les associes doivent devenir des experts des comportements de vente de la marque et adopter ces comportements avec tous les clients afin de leur offrir une experience en magasin de qualite superieure
• Accueillir et aider les clients; localiser la marchandise efficacement en utilisant diverses methodes; repondre aux questions rapidement et avec precision
• Donner des conseils de stylisme et faire des suggestions de tenues au client, en s'inspirant des mannequins et des presentoirs
• Promouvoir la fidelite en informant les clients sur nos programmes de fidelite
• Tirer parti des outils multi-reseaux pour offrir une experience harmonieuse en magasin
• Soutenir les processus de la surface de vente, de la cabine d'essayage, de la caisse et de l'arriare-boutique, selon les besoins
• Faire preuve de courtoisie et repondre efficacement aux demandes internes et externes
• a?changer et verifier les informations liees au travail afin de fournir un soutien

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Qui ates-vous?
• Avoir de bonnes aptitudes pour la communication, et atre capable d'utiliser efficacement la technologie et d'interagir avec les clients et l'equipe en vue d'atteindre les objectifs
• aStre motive a resoudre les problames, a s'ameliorer constamment, a apprendre sans cesse, a accepter la retroaction et a prendre les mesures qui s'imposent
• Avoir la capacite de gerer les interactions avec les clients et les problames ou les preoccupations de maniare courtoise et professionnelle
• Utiliser des competences de base de cueillette d'informations pour resoudre les problames
• aStre en mesure d'apprendre des procedures normalisees dans le cadre de formations en cours d'emploi
• Au Quebec: Doit atre capable de parler franaais.

• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support
• In Quebec: Must be able to speak French.

Benefits at Banana Republic

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the for the seventeenth consecutive year and have been included in the for the fourth year in a row.