Job Description

Department: Communities, Culture, Tourism & Heritage Location: PEGGYS COVE Type of Employment: Student Union Status: Exclusion - Non Union - NSPG Closing Date: 4/20/2023 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

Tourism Nova Scotia is a division of Communities, Culture, Tourism and Heritage. Tourism Nova Scotia works with communities and industry to attract visitors to the province and increase tourism revenues through experience and sector development, business coaching, marketing, and visitor servicing. We lead tourism marketing and development initiatives to benefit all regions of our province.
Tourism Nova Scotia operates five provincial visitor information centres (VICs) in Nova Scotia. The VICs are in: Amherst, Halifax Airport, Peggy\xe2\x80\x99s Cove, Port Hastings, and Yarmouth. VICs are one of the first points of contact for many visitors to Nova Scotia. Our team members are the front-line ambassadors that welcome visitors and provide travel counselling services.
For more information on Tourism Nova Scotia please visit the following link: https://tourismns.ca/

About Our Opportunity in Peggy\'s Cove

Are you passionate about promoting Nova Scotia to travellers from all over the world. As a Tourism Ambassador at the Peggy\xe2\x80\x99s Cove VIC, you will gain practical, professional tourism experience, and receive training and mentorship from our travel counsellors. This is the perfect opportunity to assist with welcoming visitors and providing customized trip planning assistance and customer service to visitors travelling throughout Nova Scotia.
This position reports to the Peggy\xe2\x80\x99s Cove Visitor Information Centre Supervisor.

Primary Accountabilities

Accountabilities include assisting with :

• Delivering visitor information services in-person, over the phone, and by email
• Providing customer service by helping visitors plan their travel in Nova Scotia
• Using your research skills to seek out information about tourism experiences, products, and services to share with visitors
• Collecting and recording visitor statistics and feedback
• Contributing to ensuring the safety of visitors and colleagues by staying informed of fire and safety procedures and knowing how to respond appropriately in emergency situation

About You

To be considered for this position you must be currently enrolled as a student and returning to school in the fall (or in the next applicable semester for the education program). Preference will be given to students with tourism/customer related education and work experience. Good communication skills are required.
The following would be considered as assets:

• Bilingual ability in French and English
• Knowledge of Nova Scotia\xe2\x80\x99s travel experiences
• Certification in First Aid, WHMIS, and certifications in Tourism/Visitor Services

Working Conditions at Peggy\'s Cove

This opportunity requires an individual who can work over a seven-day period schedule including weekends and holidays from 9am \xe2\x80\x93 5pm.
Travel may be required for work and training purposes and travel expenses will be reimbursed by the employer.

Additional Information

There is one full-time position (35 hours a week) available based out of the Peggy\xe2\x80\x99s Cove VIC, 96 Peggy\xe2\x80\x99s Point Road.

This opportunity will start mid-May (flexible) with an end date of August 31, 2023, or later (depending on return to school date).

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
• Numerous career paths
• Department-specific flexible work options

Pay Grade: HOURLY Salary Range: $14.90 - $22.03 Bi-Weekly
Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
Current government employees may access this posting through the link below:
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.