Job Description

Competition Number: REQ 7188
TITLE: Student Support & Inclusive Learning Officer
DIVISION: Student Wellbeing & Support
SALARY: Payband E, starting rate $29.83 per hour
SCHEDULE: Monday to Friday 8:30am - 4:30pm
HOURS PER WEEK: 35
LOCATION: 160 Kendal Avenue, 200 King St E., & 51 Dockside Dr.
WORK MODALITY: On-site
STATUS: Temporary Support
VACANCY: Replacement
EFFECTIVE DATE: Immediately to April 2027
CLOSING DATE: February 23, 2026
Land Acknowledgement
George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.
Equity Statement
George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.
GBP Vision
To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.
Position Summary:
Reporting to the Senior Manager, Student Support & Strategic Integration, the Student Support & Inclusive Learning Officer (ISSO) is the front-facing role for GBP's Counselling and Student Well-Being, Accessible Learning Services (ALS) and Office of Student Conduct and Support (OSCS) in the Division of Student Success. This role offers a sophisticated, integrated intake and triage function for students and other College community members seeking supports or services from these areas. Working from three campuses (SJ, WF and CL), this multi-incumbent position provides: service area specific intakes, assesses eligibility for services and assists with service requirements, answers in-depth inquiries regarding service provisions, books appointments with relevant service areas, triages access to services, and provides community consultations for College members seeking guidance on service access and responses to situations pertinent to Student Well-Being programming.
Key Responsibilities:

• Responds to questions from students, staff, faculty and visitors across campuses (if needed), regarding Counselling, Accessible Learning Services, the Office of Student Conduct and Support and general college systems. Questions may be received by telephone, mail, email and or in person.

• Receives and processes ALS intake documentation from students and ensures information is accurate and complete, scans and uploads documents into student file into Accommodate. Maintains confidentiality.

• Triages distressed students and students in crisis. Applies de-escalating strategies, assesses level(s) of need, refers student to appropriate resources and supports, consults with or escalates to appropriate parties as necessary.

• Provides intake support for students registering with ALS by providing information, clarifying processes, referring to Consultants for test accommodations, arranging placement or admission testing as needed. Provides intake back up as needed.

• Works with the department coordinator to oversee all information and communications relating to the offices, such as posting, displays, and resources.

• Posts signage and communicates with staff, the Contact Centre and Public Safety and Security for unexpected closures.

• Triages student concerns/questions for both note takers and tutors. Contacts professors, programs coordinators, student success specialists, and/or alumni to assist in finding appropriate tutors.

• Schedules note takers and tutors for students registered with Accessible Learning Services.

• Emails class lists from Banner and coordinators to recruit class note takers.

• Maintains spreadsheets for notetaking and tutoring requests, including their contact information.

• Other duties as assigned.

Educational and Experience Requirements:

• Minimum two-year diploma or equivalent from a recognized post-secondary institution in Social Work, Community Services, Human Services, or related/equivalent field.

• Minimum two (2) years providing administrative support and demonstrated experience triaging and responding professionally to students in distress and/or crisis in a busy, high-paced, client-centred office environment.

Skills and Attributes:

• Attention to detail.

• Technical skills/ability to operate multiple software systems.

• Co-operation skills to work availability of the student and the needs of the office.

• Communication skills and the ability to decipher students' needs and preferences. Ability to anticipate students' needs of information.

• Demonstrated commitment to uphold the Polytechnic's priorities on diversity and equity.

• Able to travel to different campus locations to ensure operational coverage on a monthly basis.

Please note this is a 100% in-person role.
Interview process may consist of a practical skills component.
Notes:

• The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

About Us:
prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a . See why we are consistently ranked as one of .
George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.
George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact confidentially.
Notice Regarding Employment Postings and Recruitment Fraud
If you become aware of any job postings or employment opportunities advertised on external websites that are not currently listed on George Brown Polytechnic employment website, please report them to .
Please note that George Brown Polytechnic maintains a no-fee recruitment policy. At no time will George Brown request payment, fees, or financial information from applicants as part of the recruitment or hiring process.
Applicants are advised to remain vigilant of recruitment-related scams and to rely only on official George Brown communications and postings published on our official employment website.

Skills Required