Job Description

About Keyin College

Keyin College is Newfoundland and Labrador's leading post-secondary institution, committed to empowering students through accessible education, skills development, and supportive learning experiences. From first enrollment to graduation, we focus on creating an environment where students feel informed, supported, and connected.

As we continue to strengthen our student experience, we are seeking a student-focused and highly organized Student Services Specialist to join our Student Services team. This role is ideal for someone who is motivated by impact, enjoys cross-functional collaboration, and is passionate about helping students successfully navigate their academic journey.

What You'll Do

As a Student Services Specialist, you will be a key point of coordination and support throughout the student journey--helping ensure students receive clear communication, consistent services, and timely access to the supports they need to succeed.

Support the Student Journey: Help coordinate services and supports from enrollment through graduation, ensuring a seamless, student-centered experience. Be a Trusted Point of Support: Assist students in navigating college processes, referrals, and available resources with professionalism and care. Coordinate Communication: Support student-facing communications such as newsletters, key dates, service updates, and announcements to ensure students stay informed and engaged. Collaborate Across Teams: Work closely with Admissions, Academic Services, the Registrar's Office, Human Resources, and Marketing to align student services and support smooth transitions. Drive Engagement & Belonging: Assist with the planning and delivery of student orientations, engagement initiatives, and community-building activities across Newfoundland and Labrador. Connect Students to Supports: Help link students with on-campus and community-based resources including housing, health, and social services. Support Issue Resolution: Assist with documentation, referrals, and processes related to student concerns or conduct matters in collaboration with Human Resources and Student Services leadership. Use Feedback to Improve Services: Collect and review student feedback to identify trends and opportunities to enhance service delivery and the overall student experience.

What You Bring

A post-secondary diploma or degree in a relevant field (education, human resources, communications, social sciences, student services, or related area). Experience in student services, customer service, administrative support, or a related role. Clear, professional communication and strong relationship-building skills. Excellent organizational skills with the ability to manage multiple priorities. A student-first mindset grounded in inclusivity, accessibility, and respect. Comfort working collaboratively across teams and adapting to changing priorities.

Assets:

Experience in post-secondary education or student-facing support roles. Familiarity with Newfoundland and Labrador's post-secondary education landscape.

What We Offer

Purpose & Impact: Make a meaningful difference in the lives of students across Newfoundland and Labrador. Collaborative Culture: Work with a supportive, mission-driven team committed to student success. Professional Growth: Opportunities to contribute to service improvement and institutional initiatives. Comprehensive Benefits: Competitive compensation, extended health benefits, paid time off, and employee supports.
Ready to Support Student Success?

If you are passionate about helping students thrive and want to play an important role in shaping a positive, inclusive student experience, we invite you to apply and join the Keyin College community.

Job Type: Full-time

Work Location: In person