Job Description

BCIT's

Registrar's Office

department is seeking a

regular, full-time (1.0

FTE

) Student Records Assistant.

This position is responsible for assisting the Records Office in maintaining accurate and confidential records for full-time and part-time students, both in paper and in the Banner Student system. Responsible for daily processing of student and department requests that affect the student's academic progression (registration, grading). Assists in solving student-related problems. Corresponds with various internal departments and with students regarding their registration and academic records. This position also provides receptionist duties and responds to all in-person, telephone and email inquiries, sort mail and faxes and process address and name changes, assist in the preparation, printing and distribution of transcripts, assist with clerical needs of the department and ensure student information remains confidential.

Duties & Responsibilities

DUTIES

AND

RESPONSIBILITIES

:

Provide customer service to a high volume of in-person, telephone and email inquiries Respond to inquiries using Banner student information system, Xtender Document Imaging, microfiche, student files and consultation with Records Officers and Supervisors. Ensure FOIPOP regulations, BCIT and Student Records policies and procedures are adhered to. Maintain and order suitable supplies of forms and information for the front counters. Maintain and order office supplies as needed. Run regular and rush official transcripts within the Student Records service standards and process the credit card payments Collect, open and distribute mail to Student Records staff. Processed returned mail. Maintain current knowledge of all BCIT Program/Course offerings, start/end dates, personnel and department locations, as well as current BCIT activities. Assist Records Officers by undertaking the following processes: course credit requests; student verification letters; lawyer and collection agency requests; verification of enrolment forms, scholarship applications, processes part-time studies student files for program approvals and certificate applications Maintain filing systems for students and class registers Prepare and maintain non-electronic Transcripts of Achievement for full-time and part-time Vocational programs Respond to enquiries from program areas and students and assists in solving student program issues Maintain Student Records Procedures Manual Assist in preparation for and participates with Convocation ceremonies. Proofs BCIT credential for accuracy Assist with term end and term start activities. Emails correspondence to students regarding term end student status changes, and registration day term start information.



Undertakes related duties as assigned, consistent with the job grade of this position.

Qualifications

QUALIFICATIONS

:

Definition:

The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e., to be reflected in job postings) and do not reflect the incumbent's existing qualifications.

Education:

Requires the equivalent of full secondary school plus additional specialized administrative training of 6 months in duration.

Experience:

Requires two years experience plus up to six months practical current experience on this and related jobs inside or outside the Institute.

Software/Computer Application(s) and Expertise:

Must have working experience with a large student information system, preferably BCIT's Student Records BANNER system and Microsoft Office, including Word and Excel.

Communication/Interpersonal Skills:

Must have excellent communication skills and the ability to deal effectively with customers often under strained conditions. Must be flexible, organized and detail oriented with a focus on accuracy. Ability to work well independently and as a team member and interact with various levels of faculty, staff and administration. Needs to ensure confidentiality of student record information is maintained. Tact, diplomacy and good listening skills are essential.

Administrative Skills (e.g. prioritizing, minute taking, wp speed, etc.):

Ability to work to strict deadlines and changing priorities. Must be able to multitask and problem solve.

Other Skills/Abilities:

Knowledge of BCIT's programs and courses is preferred

Additional Information

Benefits - Why you'd love working with us

Competitive pay Minimum of fifteen days of vacation prorated per year Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $325 if eligible! Defined benefit

pension

plan with employer contributions Flexible hybrid work arrangements available

Professional Development

funds and resources Access to most BCIT Flexible Learning

courses

free of charge

Wellness

and Employee Assistance programs Complimentary membership with free access to the Fitness Centre, Gymnasium, and

more*
Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time. For more information on our generous benefits,

click here

!





BCIT is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.



Persons with disabilities who require accommodation for any part of the application or hiring process should

contact us using our contact form

. Please note that all applications must be submitted via the careers page portal.

Applications submitted through the contact form will not be accepted

. For additional information, please visit our

frequently asked questions (FAQs)

page and see

how we hire

.




The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwm??kw?y??m (Musqueam), S?wx?wu7mesh (Squamish), and s?l?ilw?ta?? (Tsleil-Waututh).

Salary Range

Salary Grade 5: $53,641 - $57,817 per annum.

Additional Salary Information

External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.


Position Details

Posting Category

Administration

Department 2

Registrar's Office Division

Campus Location

Burnaby campus

Bargaining Unit

BCGEU Support Staff

Job Status

Regular

Full-Time/Part-Time

Full-Time

Number of Vacancies

1

Anticipated Start Date

09/30/2025

Anticipated End Date

Competition Information

Competition Number

25B602

Competition Open Date

09/06/2025

Competition Close Date

09/17/2025

Open Until Filled?