Job Description

Pharmacy Clerk/Customer Service

Pharmacy Clerk Responsibilities:

Ensure that customer purchases are entered into the till accurately and efficiently, while offering superior customer service during each customer transaction Use proactive customer service skills to promptly assist customers to locate merchandise and answer customer inquiries accordingly; direct pharmacy related inquiries to appropriate staff as needed Front face product on shelves and in prescription and OTC sections; check for expired products Complete numerical filing of prescription hard copies and archiving and retrieval of other medical records as required Direct internal and external telephone inquiries to the appropriate department staff, consistently adhering to company telephone etiquette. Responsible for light cleaning duties including: dusting, sweeping, and vacuuming and any other tasks as requested by the department manager.

Customer Service

Offer friendly, efficient, and courteous customer service during each customer transaction, ensuring superior customer service at all times Use proactive customer service skills to promptly assist customers to locate merchandise and answer customers' inquiries accordingly Respond to internal and external telephone inquiries by adhering to Roulston's telephone etiquette Maintain a neat and organized customer service and checkout area Accurately account for cash, coupons and credit receipts and lottery Answer inquiries regarding location of products, refunds, promotions etc. Present proper image to the public (appearance, uniform, name tag) Assist customers with photocopier and fax machines, as necessary Respond to any customer feedback with tact, professionalism, and efficiency; a satisfied customer is the main goal Upsell items during promotions, as required by the Upper Management team Complete any other duties asked of you by your Front Store Manager or designated supervisor

Key Competencies:

Superior interpersonal and customer service skills; ability to interact and build rapport with customers and co-workers Excellent organizational skills; ability to work productively in a fast-paced environment Attention to detail and accuracy
Job Type: Part-time

Pay: $16.60 per hour

Expected hours: 6 - 12 per week

Benefits:

Store discount
Work Location: In person