Job Description

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be -- and deliver -- your best.



We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.



Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.



Don't just work anywhere -- come build tomorrow together with us.



Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.



In Member Experience, we have a mandate to deliver an exceptional experience to our roughly 500,000 members, 1000 employers and various stakeholders. You will gain exposure to the department responsible for executing a broad range of Business Processes that deal with the life cycle of a member's event.



Under the direction of the Manager, with support provided by the Member Experience Analyst and Member Experience Lead, you will be accountable for the processing of daily financial and non-financial transactions in a multi-client/multi-functional environment. You will execute business processes using OMERS systems, interact across Member Experience and be a key contributor to the professional services delivery and teamwork environment.



You will be a key member of an engaged, high-reaching team--part of a world-class, winning culture. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners .

As a member of this team, you will be responsible for:

Processing business processes (BPs) accurately



Be accountable for the accurate and timely processing of incoming member documents in a multi-client/multi-functional environment



Performing employer / member follow-ups for missing or incomplete documents / information



Reviewing documentation



Working co-operatively with peers to ensure team, division and corporate objectives are met



Supporting common goals and participating in the development of innovative team solutions to issues



Maintaining an effective working relationship within Member Experience as a whole and with other areas of the OMERS

To succeed in this role, you are:

Currently enrolled in an undergraduate program



Interest in the Pension Industry



Strong analytical skills and a high attention to detail



Strong verbal and written communication skills



Strong interpersonal skills



Working knowledge of Microsoft Office applications



High integrity and discretion to ensure the confidentiality of sensitive information



Able to work independently and as part of a team



Demonstrating sound judgment and diplomacy



What's in it for you



A team that is ready to focus on your growth and development



Continuous learning across different areas of the business



Opportunity to be part of the student community at OMERS & Oxford



An orientation program to set you up for success during your work term!



Networking and educational session with different leaders across the business

IMPORTANT:

Application Instructions

To ensure your application is submitted to our applicant tracking system accurately, please follow the instructions below.



Please include all required documents (Resume, Cover Letter, Unofficial Transcript, etc.) in one combined file. Your application may be submitted in PDF of Microsoft Word format.



As one of Canada's largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work -- and the members we proudly serve.



From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.