Job Description

Staff - Non Union
Job Category M&P - AAPS
Job Profile AAPS Salaried - Student Management, Level A
Job Title Student Engagement Coordinator
Department Student Services | Faculty of Pharmaceutical Sciences
Compensation Range $5,209.17 - $7,485.33 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date November 20, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The Student Engagement Coordinator is responsible for working with current and prospective students in the Faculty of Pharmaceutical Sciences on student engagement initiatives, admission and recruitment processes, and other Faculty initiatives. This position plays an integral role in facilitating the connection between students, the Faculty, campus services, and other relevant groups. The Student Engagement Coordinator is responsible for developing, delivering, and evaluating programs and services in support of a positive student experience in the Faculty of Pharmaceutical Sciences. The Student Engagement Coordinator liaises with and supports student groups and leadership and is an initial point of contact for students with questions about initiatives that require Faculty consultation and support. This position works directly with the Associate Dean, Students, the Director of Student Services, and the Office of Student Services on portfolio-based initiatives and projects.
The incumbent must exercise diplomacy, tact, discretion, good judgment, initiative, confidentiality and be able to work independently as well as collaboratively. Consistent with the Facultys Code of Conduct, the Faculty is committed to the highest level of professionalism in all interactions.

Organizational Status
The position reports to the Director, Student Services and takes direction from the Associate Dean, Students. The position works independently, with initiative and considerable autonomy, under general supervision. Works cooperatively and strategically with other employees, students, and faculty to ensure that the common goals of the unit and the Faculty are established and achieved. The Student Engagement Coordinator may hire, train, supervise and support student staff and volunteers.

Work Performed
Student Engagement:

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  Manages the development, implementation, and evaluation of Pharmaceutical Sciences student engagement initiatives. Remains current with student engagement best practices to enhance the student experience.
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  Fosters a sense of belonging and inclusion for students by providing opportunities for connections with Faculty and peers. Engages with prospective students and current students with the aim of fostering an environment of support and community amongst Pharmacy students.
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  Works collaboratively with internal stakeholders and campus partners to deliver services to current and prospective students.
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  Connects with campus health services to raise student awareness of supports available for student across a variety of topics.
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  Promotes the services and supports available to students within the Faculty.
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  Evaluates student engagement strategies and programming with the goal of creating and refining future programming.
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  Develops and distributes innovative content and resources to support the diversity of the student population. In collaboration with the Facultys Communications Team, develops and updates the undergraduate student website and its social channels.
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  Develops and implements seminars and other undergraduate program events for newly admitted students and current students
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  May select, train, and supervise student workers in the planning, organization and implementation of engagement programs and events.
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  Communicates with and supports student leaders on student initiatives. Acts as a liaison between student leaders and the Faculty.
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  Is prepared to support students in crisis by providing appropriate referrals to academic advising and/or personal support services on campus.
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  Participates in cross-campus communities as required. May liaise and collaborate with student engagement colleagues and units across campus.

Admission and Recruitment

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  Fully participates in and supports the Admission and Recruitment processes for Faculty programs.
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  Facilitates recruitment and outreach events for prospective students, college and high school counsellors, parents, and other interested community members. Represents the Faculty at career fairs and other recruitment events.
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  Provides expert advice to prospective students on university policies and procedures related to undergraduate admission.
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  Plans, implements, and participates in the admissions and recruitment processes for the Facultys undergraduate programs. Respond to and advise students with admission inquiries.
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  Oversees the post-admission process for PharmD students; this includes, but is not limited to, assessing requirements and records and determining fulfillment of requirements. Liaises with students after they are admitted to Faculty programs to assist with or refer program inquiries accordingly.

Counselling Support

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  Identify students in crisis, either personal or academic and advise, with discretion, tact and confidentiality on available options and services, including referrals to the Facultys Embedded Counsellor. Coordinates with Counselling Services staff to ensure absence coverage.
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  Works closely with the Facultys Embedded Counsellor to develop and deliver workshops and sessions on health & wellbeing and other student wellness initiatives.

Other Responsibilities

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  Produces and analyzes program reports, statistics, and other internal and external reports as needed.
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  Manages special projects assigned by the Associate Dean, Students
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  Coordinates communications to student body for undergraduate programs as required. Acts as a point of contact for students, faculty and community partners internal and external to UBC seeking information about the Office and/or its services.
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  Performs other duties as required in the day-to-day operations of Student Services.

Consequence of Error/Judgement
The impact of poor organization, decision-making, and judgement would be a serious matter and could impact the Facultys reputation and accountability with students. Incorrect decisions may have an adverse effect on the image of the Office of Student Services and the Faculty. Must exercise tact and diplomacy when interacting with a diverse range of internal and external stakeholders. Must be attentive to risk management in all situations and must understand and respect the principles of confidentiality. Errors in judgment, the disclosure of confidential information, the dissemination of incorrect information, and the provision of inaccurate information could have very serious consequences and reflect negatively on the Faculty and the University. This position requires a thorough knowledge of office procedures and regulations, software and technology, and the ability to work independently with good judgment.
Supervision Received
Working independently under general supervision, the incumbent reports to the Director, Student Services and takes direction from the Associate Dean, Students.

Supervision Given
May supervise work study students or student volunteers.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of one to two years of related experience or an equivalent combination of education and experience

• Willingness to respect diverse perspectives, including perspectives in conflict with ones own

• Demonstrates a commitment to enhancing ones own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications
in student engagement, admission and recruitment processes preferred. Must have the ability to communicate effectively and professionally with students, faculty members, and external audiences and to exercise tact and discretion. Must have strong presentation skills and excellent public interaction skills. Effective interpersonal and organizational skills and attention to detail are required. Must be proficient in the use of word processing and spreadsheets, particularly Excel, applications. Ability to work effectively both independently and in a team environment. Must have a proven track record showing initiative. Ability to work evenings and weekends as required.