Job Description

Student Central OfficerThe University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous Peoples to reflect the community we serve. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Only Indigenous candidates will be considered for this position. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and Standing Committee in accordance with the processes developed to enact the policy. is a condition of employment and a requirement to hold this position and the successful candidate must maintain those conditions throughout their employment.Primary Purpose: To provide one-on-one service to students with the aim of fostering a positive personal and academic student experience.Nature of Work: Reporting to the Manager and Associate Registrar (Student Central) and regularly consulting with the Student Central Coordinator, the position works in a fast-paced, student-centered team environment. The position involves analysis of a wide variety of student situations and circumstances; making decisions about course of action; referral to other student service professionals; and follow-up if necessary. The work requires an open mind, innovative thinking, good judgment, an ability to manage stressful or sensitive situations, cross-cultural sensitivity and diversity awareness and a strong commitment to creating an exceptional student experience. As a fully contributing member of a highly interdependent student service team, the position requires resiliency, dependability and commitment to maintaining appropriate team workload balance and high service standards.Typical Duties/Accountabilities:

• Provide students with timely and accurate information and offer appropriate advice and value-added service on a wide variety of functions, policies and deadlines, including but not limited to registration, examinations, student records, convocation, scholarships and awards, confirmation of enrolment, transcripts; and interpreting rules and regulations governing these programs.
• Provide leadership and foster the student-centered philosophy by engaging in professional development, researching and developing best practices, and serving as a model of exemplary customer service to internal and external stakeholders.
• Liaise with internal and external units across campus in order to provide efficient, effective and integrated student services and to develop processes and procedures consistent with student-centered service philosophies, policies and practices. Possess the willingness and capacity to be a knowledgeable resource for others on campus.
• Actively participate in Student Central initiatives, including analyzing and organizing data, drawing conclusions, development and maintenance of online components, effective communication, implementing effective customer service practices, and making recommendations to the Student Central team that relate to business process improvements, functions and timelines.
• Uphold the University\'s fiduciary responsibility by making sound decisions and recommendations in financial appeals and crisis aid funding, through accurate processing of government student loans and by appropriately assessing and interpreting fees on student accounts.
• Actively contribute to the development and evolution of Student Central mission and initiatives.
• Analyze how unique student situations can be accommodated and work with students to determine the most appropriate course of action to engage them and ensure their needs are met while balancing the requirements of the University\'s policies and procedures.
• Establish and maintain collaborative, productive and positive relationships across the Teaching, Learning and Student Experience portfolio and the University.
• Employ higher level independent analytical and decision-making skills in the interpretation and application of rules and regulations.
• Provide leadership and foster a student-centered philosophy by making presentations to students, parents, colleges and schools, and other academic and administrative units.
• Assist in the informal or formal assessment of Student Central services, resources, or student learning outcomes as required.
• Enact the mission, vision and values as well as the strategic directions and plans of the unit, the University Registrar\'s Office, the Teaching, Learning and Student Experience portfolio, and the University.

QualificationsEducation: A minimum of an undergraduate degree.Experience: One to two years of related experience, preferably in a student-centered university environment. Knowledge of the University\'s academic and administrative structures and processes is preferred. Prior knowledge or experience with the student information system (Banner Student) and Jira Service Desk is an asset.Skills: Successful prior experience in a high-functioning team environment; a proven commitment to superior customer service; exceptional communication (written, verbal, and presentation) and interpersonal skills; proven high level problem-solving, critical-thinking, and independent decision-making ability; ability to tactfully and sensitively interact with a diverse community; a high degree of appreciation for confidentiality of information; capability to organize multiple tasks with competing time demands in a dynamic and fast-paced work environment; demonstrated ability to maintain attention to detail; innovative and service-improvement oriented.Department: Student Central
Status: Term 16 months with the possibility of extension or becoming permanent
Employment Group: ASPA
Shift: 8:30-4:30
Full Time Equivalent (FTE): 1.0
Salary: The salary range, based on 1.0 FTE, is $52,050.00 - 81,328.00 per annum. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Specialist Professional
Salary Phase/Band: Phase 1
Posted Date: 5/16/2024
Closing Date: 8/6/2024
Number of Openings: 1
Work Location: May be eligible for hybrid work under the terms of USask\'s Alternative Workspace Guidelines
The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation to participate in the recruitment process, please notify us and we will work together on the accommodation request. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the and Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan\'s main campus is situated on Treaty 6 Territory and the Homeland of the M\xc3\xa9tis. We pay our respects to the First Nations and M\xc3\xa9tis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.

University of Saskatchewan