Job Description

Description:

*This posting will be used to hire 2 positions*

Student Central serves as the first, student-centric point of contact for many prospective students, their families, and members of the general public, as well as being a continual point of contact for current students.

The Student Central Assistant is a full-time continuing position working in a fast-paced, student-centered team environment. They support the provision of personal service to students with the aim of fostering a positive personal and academic student experience. The position requires an open mind, innovative thinking, good judgment, an ability to manage stressful or sensitive situations, and a strong commitment to creating an exceptional student experience.

Responsibilities:

• Represent the University as the point of first contact for potential students, current students, and parents and provide accurate information on the University\xe2\x80\x99s regulations, policies, procedures, faculties, awards, Government Student Assistance Programs and financial aids/scholarships.
• Inform students of all payment methods (WebAdvisor credit card, online banking, cheque, etc.) and maintain an accurate cash float.
• Collect and process various fee transactions.
• Discuss, create, and input pay arrangements with students and forward to Student Financial Services Supervisor.
• Assign and take payments for lockers.
• Direct complex inquiries, requests for specialized information, and requests for policy interpretation to appropriate areas of the University.
• Provide staff and students with informational material and various printouts.
• Review and accurately process applications and forms for the faculties and supplementary programs.
• Explain The University of Winnipeg\xe2\x80\x99s general regulations to students and staff.
• Advise students of the procedures for processing Manitoba Student Aid loan documents.
• Respond to various inquiries and provide information regarding admissions, financial aid programs/loans and policies/procedures at The University of Winnipeg.
• Oversee & confirm graduation requests, compile all fees pertaining to Convocation, distribute degrees to students, and direct graduation appeals to the Convocation Officer.
• Confirm students\xe2\x80\x99 enrolment.
• Create, edit/revise correspondence and letters.
• Complete various forms for external agencies.
• Collect transcript request forms and release transcripts to authorized parties.
• Inform students when grades are to be approved by the Academic Standards Committee.
• Add/release Holds on students\xe2\x80\x99 records, process contact information changes to students\xe2\x80\x99 accounts.
• Consult with academic advisors, Financial Services, and the registrar.
• Inform students of their examination dates and times.
• Receive and enter FIPPA release forms giving third party access.
• Create duplicate taxation information forms and correct months attended on T2202s.
• Assist students with using WebAdvisor (i.e., how to use, register/obtaining registration materials, view financial documents); compile registrations for processing in the proper sequence.
• Create and modify registration appointment times.
• Produce photo ID cards for designated students, meal plan, non-student residents, Dexterra, staff, faculty, and community ambassadors.
• Reset and relay passwords for WebAdvisor/Nexus/Webmail, and Equitrac student accounts.
• Assist with training casual help, when necessary.

Qualifications:

• Must have high school diploma; undergraduate degree preferred.
• Must have 2 years\xe2\x80\x99 directly-related experience, preferably in a university or college environment.
• Must have significant cash-handling experience.
• Experience in a fast-paced, high-volume customer service environment preferred.
• Experience explaining financial charges/statements preferred.
• Demonstrate good working knowledge of Microsoft Suite programs (i.e., Word and Excel), have good keyboarding skills (data entry, and spread sheet development) and willing to learn all computer applications required by the area; experience with Colleague preferred.
• Must have knowledge of University degree programs, structure and functions of Student Services, requirements, awards programs and/or government student aid programs and with the University in general.
• Must have exceptional customer service and interpersonal skills, with the ability to communicate effectively and tactfully with students, staff, faculty, and the public.
• Must have great organizational skills with the ability to set work priorities and multi-task in the midst of multiple demands in an environment of regular interruption.
• Must have strong problem-solving skills and be able to adapt to a constantly changing work environment.
• Must be able to write expressively with correct diction, spelling, and grammar.
• Must be able to participate effectively as a team member as well as to work independently.
• Must be able to complete work with high accuracy and close attention to detail.
• Required to treat personal information in a confidential manner.

An equivalent combination of education, experience, skills, knowledge and abilities may be considered.

Condition(s) of Employment:

• Must be legally entitled to work in Canada.
• Must be available to work shifts from 8:00 am to 6:00 pm.
• Must be willing and able to work occasional evenings and/or weekends, and occasional overtime when required.
• Must be willing to take vacation at non-peak periods during the year.

Note: The work described in this posting will be conducted in-person

The salary range for this position will be from $41,350.40 to $57,075.20 annually.

The University of Winnipeg is committed to equity, diversity and inclusion and recognizes that a diverse staff and faculty benefits and enriches the work, learning and research environments, and is essential to academic and institutional excellence. We welcome applications from all qualified individuals and encourage women, racialized persons, Indigenous persons, persons with disabilities, and 2SLGBTQ+ persons to confidentially self-identify at time of application.

The University of Winnipeg is committed to ensuring employment opportunities are accessible for all applicants. If you require accommodation supports during the recruitment process, please contact human_resources@uwinnipeg.ca.

The personal information of applicants is collected under the authority of the University of Winnipeg Act and 36(1)(b) of the Freedom of Information and Protection of Privacy Act. All personal information collected via the recruitment process is used to assess the applicant\xe2\x80\x99s suitability, eligibility, and qualifications for employment, and to otherwise support recruitment activities. This information will be provided to participating members of the recruitment process. Questions regarding the collection of your personal information may be directed to the Director, HR Services, 515 Portage Avenue, Winnipeg, MB, R3B 2E9 or human_resources@uwinnipeg.ca.

The University of Winnipeg has a Mandatory COVID-19 Vaccination Policy that requires all those coming to designated indoor campus spaces to provide proof they are fully vaccinated. The Policy was suspended effective May 2, 2022. However, prospective employees should know that the Policy may be reinstated in the future based on changing public health circumstances.

University of Winnipeg