Job Description

Position Details

Position Information

Posting Number 23AC0163
Title Student Accounts Office Clerk
Pclass # SS035
Job Summary

Who We Are

We acknowledge that Vancouver Community College (VCC) is located on the traditional unceded territories of the x\xca\xb7m\xc9\x99\xce\xb8k\xca\xb7\xc9\x99y\xcc\x93\xc9\x99m (Musqueam), S\xe1\xb8\xb5wx\xcc\xb1w\xc3\xba7mesh (Squamish), and s\xc9\x99lilw\xc9\x99ta\xc9\xac (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial.

For over 55 years, VCC has been a leader in innovative, experiential post-secondary learning. We\'re one of B.C\'s top employers and we are proud to inspire students to discover their passions, gain essential skills, and learn what it takes to succeed in a competitive workforce.

At VCC, we respect and celebrate our differences, and are committed to the work of decolonization, accessibility, and inclusivity for all. Be a part of creating an inclusive community that provides equitable opportunities for Indigenous and diverse representation, participation, and success for everyone.

We value lived experience and encourage applications from members of all groups experiencing barriers to equity. Come join the VCC community as we shape the future together.

This position is responsible for the administration of student registration activities, receiving and recording student tuition, fees, past-due balances, refunds, etc., and for maintaining a variety of corresponding financial records.
Job Duties/Responsibilities

1. Provides information and assistance over the telephone and in person to students, staff and the general public on a variety of matters related to financial information; while adhering to the protection and privacy of student information.
2. Receives and processes payments received and balances receipts with computer totals. Calculates and processes refunds of student fees. Examples of refunds may include, but not limited to, tuition fee (withdrawals, cancelation of program, transfer credits), U Pass/Compass Card adjustments, uniform deposit return, application fees, sponsor refund and refunds for assessment centre. Prepares refunds to Federal and Provincial student loans.
3. Processes Financial Aid cheques for Emergency Loans, Scholarships, ABESAP, and BCSAP accounts using a student information system.
4. Adheres to the College policies and procedures. Understands, interprets, and applies specific regulations and procedures and to perform arithmetic calculations accurately.
5. Prepares and maintains a variety of accounting records, processes billings, prepares monthly reconciliations and reports, and prepares and makes bank deposits. Distributes petty cash allowances and prepares cheque requisitions to replenish petty cash.
6. Assists in providing information on T2202As. Ensures and answers all questions regarding T4As and T2202As. Maintains the T4As.
7. Performs routine filing duties. Drafts and prepares routine correspondence.
8. Maintains \xe2\x80\x9creturned cheque\xe2\x80\x9d file and processes internal and external correspondence on same. Maintains delinquent fee, outstanding fee and fee deferral files, and writes correspondence on same.
9. Administers U-Pass / Compass Card Program, responds to inquiries and complaints and investigates customer issues. Prepares a U Pass/Compass Card report for Translink and Manager, Financial Reporting.
10. Prepares posters to be submitted to departments prior to student payment dates.
11. Performs other related duties as required.
Qualifications

Education and Experience
- Grade 12 plus additional specialized training of up to and including 1 year in commercial, bookkeeping and computer courses, and over 1 year related experience in a high volume computerized office environment or an equivalent combination of training and/or experience may be substituted for the required qualifications.

Skills and Abilities
- Strong interpersonal skills with the ability to work both independently and collaboratively as a member of a team. Ability to establish and maintain effective working relationships with students, staff, faculty and the general public.
- Excellent customer service skills and the ability to function pleasantly and helpfully. Ability to maintain a calm demeanor during periods of high volume or stress.
- Familiarity with office practices and procedures with the ability to prioritize and manage several time-sensitive issues at any given time.
- Ability to make independence of action and judgement on day-to-day operations; make detailed and accurate calculations relating to fee payments and refunds, balance payments and reconcile accounts..
- Strong oral and written communication skills.
- Demonstrated knowledge of basic accounting principles and practices and familiarity with office practices and procedures.
- Ability to operate standard cashiering equipment including computerized cash register and POS systems.
- Computer experience with intermediate level knowledge of MS Word and Excel. Experience with Banner preferred.
- Excellent attention to detail. Ability to recognize and identify possible errors or omissions for correction.
- Accurate keyboarding skills with a minimum of 55 nwpm and proficiency in alphanumeric data entry.
Salary Range - Prorated based on FTE

PAYGRADE 20 -$1,747.66 - $2,035.33 paid bi-weekly

Posting Detail Information

Employment Group Support Staff (CUPE)
Type of Position Permanent
Employment Type Full Time
Department FINANCIAL SERVICES
Primary Location - This position may require you to work at all VCC locations. Broadway
Is this posting only for internal applicants? No
Desired Start Date - May be subject to change 09/18/2023
Position End Date - For Temporary Positions
Vacation Blackout Dates

First week of January
First week of September
Number of Hours per Week 35
Work Schedule - Hours may vary according to the needs of the Department

Monday to Friday, 8:15 am - 4:30 pm
Wednesday evening shift 11:15 am - 7:30 pm
Eligible for Fortnight Yes
Special Instructions to Applicant

Vancouver Community College is committed to maintaining a work force that represents the diverse community we serve and we encourage all qualified applicants.
Posting Open Date 09/07/2023
Posting Close Date 09/20/2023
Is this a pooled posting? No

Vancouver Community College