Job Description

Job Title:

Student Account Recovery Representative

Department:

Financial Services

Location:

College Drive Campus

Status:

Permanent Full-Time

Hours Per Week:

37.50 hours

Pay Range:

Payband F - $31.05

Application Deadline:

Monday, October 27, 2025 - 12:00 p.m.



The Student Account Recovery Representative will support fee collection through the preparation of statements and communications and will determine when to refer default accounts to collections. The incumbent will assist with setting up third-party billing contracts, handle internal accounts receivable reporting and assist in preparing annual tax forms, including T4As.

Qualifications:

Two-year diploma in Business Accounting (or related field) Minimum of three years of practical experience in an accounting-related role Demonstrated thorough knowledge of accounts receivable practices and processes; previous collections experience is preferred Advanced experience working with complex spreadsheets and large quantities of data Strong attention to detail, organizational skills, and problem-solving abilities Excellent and clear communication skills and a student-centered approach to service In-person, on-campus position. Must be able to reliably commute to North Bay, ON

Responsibilities:

Review students' accounts in depth for outstanding balances by running reports on a regular and recurring schedule Analyze accuracy of the balances and resolve errors when detected Coordinate the generation of statements and/or letters and emails to advise students of outstanding balances and repayment terms Arrange payment plans for students with outstanding balances when appropriate. Monitor due dates and apply holds or send follow-up emails if a student fails to meet the agreed terms Apply late fees. Monitor and release holds when outstanding balances are cleared Determine when to send default accounts to third party collections and act as the college liaison with the Collection Agency Initiate T4A scholarship & bursary tax forms on an annual basis Apply tuition subsidies and maintain master list for T4A reporting Assist with monitoring and triaging all account receivable email accounts. Contribute to financial reporting through internal accounts receivable tracking and month-end reconciliations Support continuous improvement by identifying ways to streamline student payment operations Other duties as assigned

All interested applicants are invited to apply by the deadline. Please note that internal applicants will be first considered in accordance with article 17.1.1 of the Collective Agreement.



Applications will be accepted by the Organizational Development and Talent Management Department through the Internal Dayforce Career Portal until 4:00 p.m., on the closing date. While we thank all applicants, only those selected for an interview will be contacted.



Canadore College is committed to inclusion, diversity, equity, and accessibility.