Job Description

Our salary ranges are based on the role, level, and location. The range shown represents the typical starting range for new hires not the maximum potential salary for the role as you grow with us. Your indivdual starting salary will be based on the skills and experience demonstrated during the interview process.
What you will be doing:
The Strategic Account Manager will serve as a key growth advisor to our customers. You will build and maintain strong relationships with key decision-makers to help clients evolve and strategically expand their use of our platform and services. This role aims to improve client satisfaction, retention, and expansion of 360insights' value across our client base.
Key responsibilities include:

• Actively manage the growth of our customers.
• Identify new ways for our clients to use and optimize the 360 platform within their business and broaden their ability to increase their return on investment.
• Lead the 360insights strategic account planning process, developing mutual performance objectives, financial targets, and critical milestones for review on a quarterly and annual basis.
• Establish a strategic relationship with customers and key executive decision makers.
• Proactively assess, clarify, and validate customer growth needs on an ongoing basis.
• Build strong internal relationships with key 360 stakeholders, including Client Success, Product, Operations, and Sales teams to evangelize our platform offerings to clients to help meet and exceed their business expectations and performance objectives.
• Develop a comprehensive understanding of strategic business challenges faced by clients and map the 360 platform and associated benefits to address their needs.
• Increase growth, ensure retention, and monitor client satisfaction to key accounts.
• Achieve commercial targets in assigned accounts, and meet other account objectives defined by 360.

What will you bring to this role:

• Experience as a Strategic Customer Success Manager, Account Manager or Sales Executive in a SaaS environment such as enterprise marketing technology, CRM, ERP or similar enterprise business applications.
• Proven track record of delivery in a highly strategic account management or customer success environment, with a focus on increasing customer satisfaction, growth, and retention.
• Excel at building relationships internally and externally to drive incremental business, value and revenue.
• Proven ability to develop executive champions at strategic level.
• Familiarity working with global strategic enterprise clients across multiple teams and regions, preferably in the following verticals: consumer-focused manufacturing brands, particularly auto, appliance, healthcare, electronics.
• Exceptional written and verbal communication skills; strong attention to detail and analytical skills.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Strong business acumen, as well as technical aptitude.
• Flexibility to travel (up to 30%)

Why 360?
At 360insights, you're joining a growing global technology provider driving innovation in channel incentives and insights. We work with some of the world's leading brands delivering powerful solutions and you'll be working in an environment that's both inspiring and inclusive - our people and our culture earns us the distinction of a Great Place to Work in Canada, the US and the UK.
Our people-first approach defines who we are and everybody here is committed to a values-driven culture where diversity and inclusion are at the heart of our success. Here, everybody belongs and we welcome new Insighters from all backgrounds, proiding equal opportunities regardless of race, belief, ethnicity, age, ability, orientation or gender. Learn more about our DEIB Vision on our website and see how we are progressing on our journey. Know that accommodations are available for candidates with disabilities throughout the hiring process.
Experiences that create growth. Growth that creates experiences: Here, growth and exploration go hand in hand. Every role at 360insights offers opportunities for learning, personal and professional development and meaningful experiences across disciplines. With mentorship and L&D programs, we're committed to internal mobility, to helping you thrive as an Insighter with the tools and support you need to excel and grow.

Skills Required