Job Description

Job Title: Store Supervisor - WIN Westside Location

Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness. We run 5 resale shop locations as well as an online shop to be able to support us in funding our programs and operations.

If you are someone who likes a small shop atmosphere, enjoys customer service, wants to make a positive difference in your community, is committed to the environment and reducing waste, is proactive, and wants to grow and develop with the organization - then this is the job for you! The successful candidate will become part of a diverse team of dedicated people who work hard, are committed to a shared set of core values, and also enjoy their work.

Type of Position: Full-Time Location: 220-172 Wilson Street Wage Range $18.00- $20.00/ hour (with paid breaks) Hours per week: 35-40 hours/week, subject to change based on business needs

This is a hands-on position that plays a key role in ensuring that day to day retail operations run smoothly, including:

Providing leadership for the team in reaching store goals. Taking a hands-on approach, this role will coordinate day-to-day tasks, opening and closing the store, organizing breaks, rotating and merchandising stock and playing a key role in helping to ensure that the store meets performance goals. Providing leadership in excellent customer service; greeting customers; promoting the store, making recommendations; helping customers to locate the right merchandise; and dealing with issues as they arise. Able to deal with challenging customer service situations calmly and respectfully, and comfortable de-escalating conflict Experience working with people with addiction and mental health issues in an empowering and non-judgmental way Coordinates coverage in coordination with supervisor as needed Building and maintaining a positive, empowering and cooperative team working environment, Processing sales transactions and reconciling store transactions using a POS system, opening and closing the till and supporting team with POS issues as needed. Merchandising and displaying product items according to merchandising principles and procedures throughout the store. Promoting the store and current sales. Providing information regarding WIN and its programs. Responsible for supervising the location and ensuring their supervisor is kept informed of issues as needed. Providing orientation and training to new staff and volunteers. Assisting in implementing changes to the store layout and promotions as agreed. Ensuring that all store duties are complete at the end of each day, and that the store is set up for the next day, including stock rotation, and maintaining a clean and orderly store. Ensuring all WIN policies and procedures are carried out effectively. Maintaining high standards and expectations.

Required Skills and Experience:

Must have a minimum of 2 years' retail experience with some experience as either a keyholder, person in charge or assistant manager or leadership role. Resourceful, positive attitude and an excellent communicator. Excellent customer service skills, able to answer questions in a friendly and positive manner as well as work towards positive solutions. Experience working with people with addiction and mental health issues in an empowering and non-judgmental way A good knowledge of second-hand items including clothing, household goods and furniture would be considered an asset Well-organized with a good attention to detail, and a good sense of how to merchandize stock effectively. Knows about and values the work that WIN does in the community - must have an understanding of what WIN is all about. Ability to communicate respectfully, both verbally and written, Able to build empowering relationships with customers, donors and Program Participants that reflect WIN's values and vision, Able to work autonomously, and use judgment, initiative and critical thinking skills in problem solving and communication on a case-by-case basis, Accurate and dependable in working with cash / point of sale system including cash in / cash out. Able to work independently and as part of a team, including supervising and leading the team. Previous experience working in security or similar fields would be an asset Good knowledge of quality standards for second-hand goods. Comfortable maintaining ongoing communication with supervisor.

Why Work at WIN?

At WIN, we believe in supporting both our team and our community. When you join us, you'll enjoy:

Employee Assistance Program

- Support for your well-being when you need it.

Extended Health & Dental Benefits

- Available after the waiting period

.

Retirement Savings Options

- RRSP and TFSA contributions to help plan for your future.

Co-op Membership

- Have a voice in shaping the company's direction.

Paid Time Off

- Because work-life balance matters.

Purpose-Driven Work

- Be part of a team making a real difference in the community.
Join WIN and be part of something bigger!

WIN actively encourages applications from members of groups with historical and/or current barriers to equity, including, but not limited to, persons who identify as women, members of groups that commonly experience discrimination due to race, ancestry, color, religion, and/or spiritual beliefs or place of origin, Indigenous peoples, persons with visible and invisible disabilities, LGBQ+persons, Trans and gender variant persons and others with the skills and abilities and knowledge to engage productively with diverse communities.

Only candidates chosen for interviews will be contacted.

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Benefits:

Dental care Extended health care Store discount Vision care
Application question(s):

Are you currently (or have you ever been) an employee or volunteer at Victoria Women in Need?
Education:

Secondary School (required)
Experience:

Retail management: 1 year (preferred) Retail sales: 2 years (required)
Work Location: In person