Job Description

Suzanne's in Westbank is Now Recruiting a SUPERSTAR MANAGER!

Do people describe you as approachable, up-beat, and engaging?

Are you a natural leader who understands how to lead through people?

If you have a desire to work in a management position with a company who has been inspiring & styling women for over 50 years -

You have come to the right place!

We are seeking a passionate and driven individual with 2-4 years of Retail Management Experience to join our team. The successful candidate will bring their positive, enthusiastic outlook, and their passion for sales and leadership to work collaboratively with our retail team.

About Your Role

We have deep-rooted clientele between the ages of 35 - 60+ who have supported Suzanne's for years and appreciate personalized, one-on-one attention. As the Store Manager, you will be responsible for proactively overseeing and coaching a passionate team of Fashion Associates.

Our Store Managers are at the center of all store activities - ensuring exceptional customer service is being delivered, sales are generated, promotions are highlighted, and participates in all the essential duties that are necessary to the effective execution of day-to-day store operations, including:

Managing a team of associates to achieve key performance indicators using appropriate leadership methods. Recording, tallying, and verifying store and individual employee sales targets. Leading and directing strategic planning, store marketing, operations, and scheduling. Overseeing onboarding, training, performance, and support of new associates. Responsible to proactively communicate procedural updates and changes to retail team. Ensuring company customer service delivery standards are achieved through continuous improvement strategies. Preparing reports and statistics related to areas of responsibility for Senior Leadership Team. Collaborating with head office on expected deliveries of new merchandise. Communicate with HO on a regular basis to support clients, store operations, and employee relations. Uphold company culture and core values.

Why You'll Love Working with Us:

We are creative, fun, and passionate about fashion. Build a stylish wardrobe with a 50% employee discount! Comprehensive extended health & dental benefits. RRSP & DPSP matching after 2 years. You will receive educational insight and knowledge of our Canadian brand-lines. You will have opportunities for professional development and future advancement.

Please note, only candidates who answer the pre-screen questions will be considered.

Job Types: Full-time, Permanent

Pay: $45,400.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Store discount
Application question(s):

Describe a time when you went above and beyond to ensure a customer had a positive shopping experience. How do you inspire your team to prioritize customer satisfaction? Can you describe your previous experience in retail management? What were your primary responsibilities and achievements in that role? How have you driven sales and achieved KPIs in your past roles? Can you provide specific examples of how you met or exceeded targets? How do you stay updated with current fashion trends, and how do you incorporate them into your store's customer experience? Can you share an example of how you have successfully motivated and led a retail team to improve performance and achieve store goals?
Experience:

Retail management: 2 years (required)
Licence/Certification:

Driving Licence (required)
Location:

Westbank, BC V4T 3E6 (preferred)
Work Location: In person