Job Description

L'OCCITANE EN PROVENCE, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'OCCITANE continues to grow, opening several new boutiques nationwide. L'OCCITANE seeks to revive the Provencal way of life and traditions through high quality, effective personal care products as a great answer for natural well-being.

L'OCCITANE Group's mission is to "empower entrepreneurs and communities to cultivate natural beauty and well-being and regenerate nature". L'OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labor protection. All employees at L'OCCITANE must therefore implement the company's mission and integrate the social, environmental, economic, and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L'OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees. Both job descriptions & performance objectives shall explicitly reflect the employee's contribution & impact to the triple bottom-line (business, people, planet).

POSITION SUMMARY:

The Store Manager reports directly to the District Manager and is responsible for running the daily operations, ensure overall store success driving sales, reinforcing operations, merchandising and beauty advisor development as well as overall service and brand integrity for the individual boutique.

Responsibilities:

• Acquire strong product knowledge of the entire L'Occitane product line
• Advise and assist customers with their choices of products for themselves and for gifts
• Acquire extensive knowledge of L'Occitane skincare product lines
• Manage, supervise and train staff
• Provide outstanding customer service
• Communicate L'Occitane standards and expectations to management team and sales associates
• Maintain L'Occitane standards and hold staff accountable for providing quality customer service and achieving sales goals
• Analyze and review sales associates performance
• Develop coaching logs and refine selling techniques on store wide and individual basis
• Maintain, train and coach L'Occitane visual and merchandising standards
• Develop a preferred customer registry for follow-up phone calls, product launches, and exclusive events
• Develop a skincare customer base
• Recruit, hire and train Beauty Advisors and future management candidates

Requirements:

• 3+ years of work experience in retail sales
• Proven ability to motivate a sales force
• Must present a positive professional and energetic attitude
• Must possess a passion for customer service and selling
• Excellent oral and written communication skills required.
• Basic math skills are necessary.
• Computer literacy including MS Office a plus

What we offer in exchange for your efforts:

• A highly competitive salary/compensation
• Bonus opportunities
• A warm, open, fun and friendly working environment
• Outstanding benefits for fulltime employment:

• Paid Vacation
• Generous discount
• Medical, Dental, Vision Insurance
• Healthcare and Dependent Care Flexible Spending Account
• RRSP

L'OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees' careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values - entrepreneurship, team spirit, leading by example and authenticity - and our commitment to sustainability.