Job Description

About Us - Who is PokinPokin?

PokinPokin is the largest claw machine arcade chain in Canada, for a new generation of players who love fun, aesthetics, and collecting! With locations across Canada and growing popularity on TikTok and Instagram, Poki Pokin has become a go-to hangout spot for friends, students, and families alike.

We combine nostalgic arcade fun with stylish, well-curated prizes and frequent themed events to create a uniquely immersive experience.

Responsibilities

As the Store Manager, you will be the heart of our operations--ensuring a smooth, fun, and professional environment for both customers and team members. Your responsibilities include:

Team Leadership: Recruit, train, and manage staff, creating a motivating and inclusive work culture

Daily Operations: Oversee store opening/closing, token systems, machine functions, cash handling, and inventory

Customer Service: Provide exceptional service and resolve customer inquiries with professionalism

Performance & Sales: Monitor store performance and suggest improvements to increase engagement and revenue

Event Execution: Support seasonal campaigns, marketing promotions, influencer visits, and community events

Store Presentation: Ensure cleanliness, visual appeal, and machine readiness at all times

What We're Looking For

2-4+ years of retail or arcade/hospitality management experience preferred

Strong leadership and problem-solving skills

Energetic, detail-oriented, and customer-focused

Able to work evenings, weekends, and holidays

Basic knowledge of social media or marketing is a plus

Compensation & Perks

Competitive monthly salary (based on experience)

Performance bonuses and monthly incentives

Staff discounts on tokens & merchandise

Flexible schedule & a supportive team

A fun and fast-paced work environment--you'll never be bored!

Location:

PokinPokin - Scarborough Town Centre

Job Type: Full-time

Pay: $17.20-$25.47 per hour

Expected hours: 40 per week

Experience:

Retail sales: 2 years (preferred)
Work Location: In person