Job Description

Summary
This optical retailer prides itself on innovation, passion, commitment, respect, and excellence. All of their employees hold these values, from head office to every one of their stores. Their success is based on their commitment to contribute to the well-being of customers and employees alike. They seek a Store Manager in Edmonton, Alberta. The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. You will coach, develop and inspire the team to create an environment where everyone delivers great service, achieves targets and generates a repeat clientele.
Contact Pamela Loupelle at or submit your resume in confidence below.
Description

• The manager operates with integrity, promoting the company culture, values, and vision. Their role involves overseeing day-to-day store operations to ensure the business is positioned for sustainable financial growth while delivering exceptional vision care and customer service.
• Lead, mentor, and manage all store staff, setting daily goals for the workgroup and coaching team members to achieve these targets.
• Implement and enforce new policies, protocols, and procedures established by the company.
• The manager ensures that the store is up to date with aged receivables and undelivered orders, making certain that all daily closings and bank deposits are completed accurately.
• Lead scheduled inventory counts throughout the year and are actively involved in organizing in-store events to enhance clinic, store, and brand awareness.
• Guarantees that frame displays are consistently stocked and that products are merchandised effectively to provide customers with an outstanding experience, maximizing both Average Order Value (AOV) and conversion rates.
• Approach problem-solving with an entrepreneurial mindset, taking initiative, asking questions, and generating positive outcomes through a combination of proactive and analytical behaviour.
• The manager creates the store's staffing schedule on a monthly basis.
• Focus on developing talent through orientation and training for all team members, handling customer escalations, assessing and addressing customer complaints, and acting as a liaison to resolve concerns.
• Possesses knowledge of various lens products, including the company's own, as well as frame products, enabling them to educate and better assist customers.
• Maintain regular communication with the Director of Operations to provide updates on the store's performance and operations.

• Has a genuine desire to make a difference in people's lives.
• Experience in the optical field (an asset);
• You will act as an ambassador by professionally representing the brand
• Great attitude towards customer service
• You have excellent computer skills and working knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Able to execute on timelines and expectations autonomously;
• You have strong leadership skills with the ability to coach and mentor team members in a fast-paced environment.
• Possess the ability to remain calm under pressure;
• You are self-motivated with a passion for the optical industry
• Committed to driving sales and lead the team to achieve individual and store targets;
• Strong organization and planning skills, and an ability to manage multiple situations simultaneously; and possess strong problem-solving skills, with an ability to plan and prioritize.
• You have an interest in style and fashion;
• Can work a flexible schedule with the ability to work evenings, weekends and some holidays.