Job Description

Join our Team

Our company:

Stitch It is Canada\xe2\x80\x99s largest clothing Alteration Company with 54 locations across Canada and the US. We work with large retailers in the fashion industry and are situated in most major malls. Stitch it is instantly recognized as the leader in clothing alterations!

We are looking for a confident and experienced Store Manager to join our team and work in a fun and fast paced environment.

Position Summary

Store Managers will work closely with their staff to ensure associate\xe2\x80\x99s needs are met, customer\xe2\x80\x99s expectations are exceeded and Company operating standards and profitability goals are achieved.

Reports to: District Manager

Responsibilities & Expectation-

Associate Needs

1. Recruiting, Training, Developing

• Proactively recruit for all Positions
• Maintain a complete and capable team
• Utilize all training resources and ensure all staff are trained accordingly
• Develop and coach Associates for growth
• Plan for succession of Associates and Self
• Conduct timely Associate reviews

2. Communication

• Keep Associates informed of changes in Company policies and procedures
• Effectively handle Associate conflict
• Communicate well across all levels and functions

3. Health and Safety

• Health and Safety standards
• Monthly inspections report
• Hazard classification
• First Aid kit
• WSIB or Government reporting
• Emergency procedures

4. Conflict Management

• Effect satisfactory conflict resolution

Customer Expectations

1. Company Standards and Guarantees

• Honor Company standards: Right Away; Same Day; Next Day; On Time, Every Time
• Honor Company guarantees: re-do\xe2\x80\x99s and buy backs
• Effectively manage customer conflict

2. Customer Service

• Seek and implement means to improve Great Personal Service (GPS)
• Seek and implement means to improve Customer Fitting
• Seek and implement means to efficiently process the Customer

3. Store Maintenance

• Ensure presentation and cleanliness of stores meet Company standards

Company Operating Standards and Profitability

1. Sewing Production

• Hem Pants, Skirts and Shirts
• Take in Waists and Straps etc
• Add, remove, replace or repair zippers
• Press garments
• Repairs and patching of garments
• Other Alterations as requested

2. Operations

• Organize people and resources for efficiency and success (planning and budgeting)
• Honor operating standards
• Input store scheduling and payroll
• Follow up to ensure Company initiatives are successfully completed
• Accurately follow all operational and paperwork procedures
• Know operating systems and have ability to learn new systems
• Read and interpret business reports (i.e. Flash Report and P&L)
• Monitor Loss Prevention as it relates to counterfeit money and internal theft
• Operate POS and maintain its security

3. Production Control

• Monitor Scheduling Assistant daily to facilitate Company standards and guarantees
• Seek and implement means to improve productivity, quality and turnaround objectives
• Balance production staff between A,B,C, level sewers and full time or part time

4. Achieve Store Goals by Daily Monitoring of:

• Sales \xe2\x80\x93 Product / Dry Cleaning / Corporate
• Magic #
• Quality and Turnaround
• Staff cost
• Contribution

5. Marketing

• Effectively market Company to local retailers, businesses and municipalities
• Corporate Social Responsibility
• Promote Company partnership with non-profit organization

6. Competition Analysis (done yearly for 3 competitors)

• Location
• Prices
• Service standards
• Service offerings

7. Loss Prevention

• Counterfeit Money
• Store Security
• Internal Theft

Additional Responsibilities and Expectations

• Physical requirements include standing, lifting, bending for pinning and concentration when sewing
• Other duties as required and assigned

Stitch It