Job Description

Swirl World is seeking an experienced Store Manager and Social Media Creator in this dual role. This position will lead our small team and oversee daily operations, as well as create, edit, and post content to social media platforms to expand the brand. This leadership role requires someone with strong management skills and a passion for delivering exceptional customer experiences. We will not consider candidates outside the region, or candidates that require LMIA or a Visa.

Key Responsibilities:

Supervise and manage daily store operations Train, schedule, and evaluate staff performance Manage inventory control and ordering Handle customer service escalations Ensure compliance with health and safety regulations Oversee cash management and financial reporting Maintain quality standards for food preparation and service Develop and implement operational procedures Receive food orders and ensure proper storage Have the ability to take customer orders; process payments; stock refrigerators, freezers, and toppings stations; prepare fresh toppings and ice cream recipes

Mandatory Requirements:

High school diploma or equivalent Fluency in English (written and verbal) Minimum 2 years of experience in customer service Minimum 2 years of experience with cash handling and inventory management Minimum 2 years of experience training staff Previous assistant manager or higher-level management experience Valid driver's license and reliable vehicle Ability to lift boxes up to 20kg Showcase social media skills and content

Preferred Requirements:

Previous manager experience in retail or food service Food service industry experience FoodSafe certification Post-secondary education in business or hospitality Strong leadership and communication skills Confident using a ladder
Job Types: Full-time, Permanent

Pay: $22.00-$24.00 per hour

Benefits:

Discounted or free food Flexible schedule Store discount
Application question(s):

Are you able and willing to drive for grocery runs and occasional catering?
Language:

English (required)
Work Location: In person