Job Description

Please read over the following description and visit our website for more info at https://healthyspot.ca/pages/careers We have a great team at Healthy Spot and are looking for the right fit. A cover letter or explanation as to why this position interests you is preferred. Thank you!

Primary

The Healthy Spot Pet Nutrition and Supply Store Manager provides leadership, direction, and operational management to our customer-focused retail store. The Store Manager is responsible for delivering an exceptional customer experience by streamlining workflows, ensuring smooth operational processes, and for leading our Customer Care Team in a positive, inclusive, and friendly manner. At Healthy Spot every team member is tasked with creating an amazing shopping experience for our customers and the Store Manager demonstrates this commitment for all staff. The Store Manager is supported by the Regional Manager.

About the Role

The Store Manager (SM) is in charge of the day-to-day operations of our Victoria store, ensuring the smooth operation of all store processes and inventory, maintaining adequate staffing and training, and upholding excellence in service delivery. Each day in the role of SM is unique! The SM will assist customers and build relationships, oversee special orders, returns, inventory management, and ensure seasonal displays, contests and new products are displayed as directed by the store owners. They will oversee community events and fundraisers and liaise with suppliers to support local charities and rescue events.

The SM will ensure the store is always clean, well maintained, stocked and ready for business. They will participate in all manner of store maintenance from ensuring technology is in working order, mobilizing repair technicians to deal with IT equipment, shelving and paint fixes and heating, cooling and refrigeration issues.

The SM will receive product into the point-of-sale system, oversee price changes and supply as directed by the owners, and troubleshoot any product issues or changes. They will work with warehouse staff to manage stock and transfers and will organize daily deliveries.

The SM is responsible for the recruitment, hiring and training of capable teams; organizing product training and ensuring employee well-being and job satisfaction. The SM will communicate with staff and the owners using mail, email, voicemail and our internal messaging system and with customers and product representatives using phone, email and social media. Working with office administration staff they will ensure proper cash procedures are followed and that payroll is entered. They will support office administration staff with credits and procedural troubleshooting.

Qualifications and Abilities

Minimum 2 to 4 years of retail leadership in a customer focused environment

Strong communication skills

Strong organizational skills and attention to detail

Demonstrated exceptional sales and customer service abilities

Full-time availability required, including evenings and weekends as needed

A positive attitude

Proficiency with computers

Passion for the health and welfare of animals

Ability to frequently lift and move up to 50 pounds

What We Offer

We offer a competitive wage that includes a cel phone stipend, an $800 health spending account annually, as well as staff discounts on merchandise, a staff pet food program and a casual but professional dress-code. We have a friendly and supportive team of experienced staff, many of them long-term.

Job Type: Full-time

Salary: $22-$25/hour and will be commensurate with experience.

Benefits:

Casual dress Discounted or free food Extended health care On-site parking Paid time off Store discount
Schedule:

40 hours a week, five days in a row but requires flexiblity, 8 hour shifts
Job Types: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Benefits:

Casual dress Dental care Discounted or free food Extended health care On-site parking Paid time off Store discount Vision care
Ability to commute/relocate:

Victoria, BC V8S 1G1: reliably commute or plan to relocate before starting work (required)
Work Location: In person