Job Description

Who Are We?

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 17 stores across Canada to-date and more to come!

We are looking for enthusiastic applicants to join our new store opening at

Lime Ridge Mall

as a

Store Manager

.

About the Role

As a Store Manager, you will lead the team to provide top-tier customer service with outstanding product knowledge to all clients and maximize sales. Including but not limited to......

Oversee daily store operations by scheduling shifts, assigning duties, organizing meetings, and managing team calendars Lead team to drive sales and meet targets by ensuring exceptional in-store customer experience, all while adhering to company standards and best practices Analyze market research and trends to assess consumer demand, forecast potential sales volumes, and the impact of competitors' activities on sales, providing insights for head office reporting Document sales and revenue for head office reporting Monitor and enhance the store's customer service standards and staff performance, promptly address customer complaints, and escalate issues to higher management when necessary to ensure customer satisfaction Motivate and engage staff to uphold high morale and deliver exceptional customer service, fostering a positive and productive store environment Ensure accurate stock management by monitoring inventory levels, minimizing discrepancies, and optimizing product availability Source and liaise with head office and suppliers, monitor budgets effectively, and oversee weekly product restocking to ensure optimal inventory levels Perform additional duties as assigned

What We're Looking For

Candidates must possess a Bachelor's degree in Business, Retail Management, or a related field A strong track record with 5 years of retail experience, including at least 2 years in a store management position Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to lead staff and enhance the customer experience Proficient in clear communication and fostering positive interpersonal relationships Experienced in leadership roles with a solid track record in store management Adept at resolving issues and managing customer concerns efficiently Familiar with retail operations, including sales, merchandising, and inventory control Proficient in budgeting, financial reporting, and cost control for head office oversight
Job Types: Full-time, Permanent

Benefits:

Company events Dental care Extended health care Flexible schedule Life insurance On-site parking Store discount
Ability to commute/relocate:

Hamilton, ON L9A 4X5: reliably commute or plan to relocate before starting work (required)
Experience:

Store management: 2 years (required) Retail sales: 1 year (preferred)
Work Location: In person