Job Description

Company Profile:

Lennox (NYSE: LII)

Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.
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As a

Lennox Store Manager

, you will provide leadership to a team of committed customer service associates and positively impact the financial performance and operational excellence of your Lennox store. You will also collaborate with the sales team to ensure annual revenue exceeds the designated threshold level.
You will be trusted to manage daily store operations and model excellent customer service with direct involvement in day-to-day service channels, as appropriate. We will depend on you to provide clear direction to team members by effectively communicating initiatives, priorities, and company strategy.

Duties include, but are not limited to:

Recruit, hire, train and develop the inside sales team and warehouse staff with a focus on providing excellent customer service and solid selling skills. Promote the sales of replacement components and aftermarket products to the dealer network, contractors, and other relevant business segments. Own the business in the local market and deliver results on established sales, growth, and profitability goals by partnering with Sales to pursue new sales opportunities. Maintain a customer-ready, professionally merchandised showroom, warehouse, building and grounds. Coordinate with transportation providers for daily shipments. Prioritize and promote an ongoing Environmental, Health and Safety program. Manage and tailor inventory to the needs of the local market. Ensure accurate inventory through cycle counting and general operational excellence.

Qualifications:

Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent combination of education and experience is preferred. Requires at least 5 years related experience.



Ability to lead others. Strong oral and written communication skills. Must be able to lift up to 50 lbs. Expert knowledge of HVAC systems strongly preferred. Effective at developing and maintaining strong professional relationships with customers, dealers, sales, and operations partners Strong business acumen to position the store within the market in terms of promotions and customer awareness through the effective use of promotions, customer contacts, outbound calls, customer appreciation events, etc.