Job Description

About Our CompanyLids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver - creating a community for both sports fans and fashion lovers.The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.General Position SummaryAt Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids\' products and services.Principle Duties and ResponsibilitiesPeople & Training Development\xc2\xb7 Manage the store\'s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.\xc2\xb7 Assist the market\'s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.\xc2\xb7 Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.\xc2\xb7 Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)\xc2\xb7 Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications and other employee records as needed.\xc2\xb7 Lead and monitor the store\'s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.\xc2\xb7 Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.\xc2\xb7 Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.\xc2\xb7 Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.Customer Experience\xc2\xb7 Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.\xc2\xb7 Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to \xe2\x80\x9cmake it right\xe2\x80\x9d for customers.\xc2\xb7 Manage and direct in-store team members to ensure optimal customer service that values customers\' time and supports overall store operations.\xc2\xb7 Ensure every customer is offered the opportunity to participate in Lids\' membership programs or special offers when live in-store through employee education.Additional Principal Duties and ResponsibilitiesOperations\xc2\xb7 Manage team\'s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.\xc2\xb7 Plan, prepare, and manage the schedule by considering team members\' qualifications, availability, and performance to maintain efficiency and effectiveness of operations.\xc2\xb7 Manage business disruptions and provide operational continuity (e.g. store closures, employee absenteeism, schedule / wages, operating hours impact, etc.)\xc2\xb7 Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).\xc2\xb7 Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.\xc2\xb7 Maintain store technology and equipment - MPOS, Lids Custom, etc. - by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.\xc2\xb7 Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.\xc2\xb7 Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.\xc2\xb7 Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.Product & Inventory Management\xc2\xb7 Drive overall store product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting through purchase or transfer.\xc2\xb7 Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity.\xc2\xb7 Ensure integrity of product held to vendor-specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.\xc2\xb7 Lead execution of weekly markdowns and markups as needed to ensure proper pricing.\xc2\xb7 Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.\xc2\xb7 Manage any transfers or ship-backs (e.g. process damages) according to company standards.\xc2\xb7 Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.\xc2\xb7 Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes.)\xc2\xb7 Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.Job Required Knowledge & Skills\xc2\xb7 A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.\xc2\xb7 Established ability to produce sales results while minimizing loss.\xc2\xb7 Proven supervisory skills, with capacity to deliver training material and assess retention.\xc2\xb7 Strong interpersonal and communication skills.\xc2\xb7 Ability to operate a computer, as well as maneuver relative software programs.\xc2\xb7 Ability to lift up to 50 pounds.\xc2\xb7 Ability to climb a ladder and work with hands overhead.\xc2\xb7 Standing required for up to 100% of the work time.\xc2\xb7 Ability and willingness to travel overnight for training and/or business meetings.\xc2\xb7 Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.Preferred Job Required Knowledge & SkillsEducationReports ToDistrict Sales Manager

Lids