Job Description

Made By Marcus is hiring an experienced Shop Manager to lead our teams and protect the standards our guests expect. This role is hands on. You will work on the floor most days, coach in real time, and keep your shop running strong through both low and peak seasons.

Availability requirements

Full time role Open availability required, seven days a week Must be able to open or close at least one weekend day, and have availability the other weekend day. Overtime may be required to support shop operations during peak periods, staffing gaps, or urgent issues Must be available to support shift coverage as needed, including occasional support on scheduled days off Must be able to stay later when required to complete operational needs, closing duties, or address unexpected issues Must be available during blackout dates, including Canada Day and Labour Day weekend. Calgary roles also require availability during the Calgary Stampede period

What it takes to be a Made By Marcus Manager

Lead on the floor and set the pace for service, speed, and cleanliness Coach often, give clear feedback, and train while in service Communicate well with your team, guests, and leadership Manage time, prioritize, and delegate with follow through Stay calm and adapt quickly when plans change Show up for your team and community Bring a strong work ethic and a willingness to jump in anywhere Love ice cream, and take pride in the craft

Key responsibilities

Work on the floor with your team for the majority of your time Build schedules that match business needs and role requirements Recruit, onboard, train, and develop team members Drive consistent guest experience and Made By Marcus standards Own shop execution, including opening and closing standards Maintain shop cleanliness, organization, and product quality Place and manage orders, inventory, and daily quality checks Ensure health and safety standards are followed at all times Uphold company policies consistently and fairly Communicate shop needs to support teams, including production, delivery, maintenance, and people support Listen to feedback, act on issues early, and improve shop performance Build culture through recognition, coaching, and clear expectations Support growth plans for team members and identify future leaders

What we are looking for

Leadership experience in food service, retail, or hospitality Strong communication and people leadership skills Reliable, organized, and consistent follow through Comfortable making decisions and holding standards Able to work nights and weekends as required

How to apply:

Tell us why you are a fit for this leadership role. Share examples of how you have coached a team, handled busy service, and maintained standards day to day.

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Expected hours: 35 - 44 per week

Benefits:

Discounted or free food Extended health care Store discount
Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Why are you a strong fit to lead a Made By Marcus shop? Please share 2 to 3 specific examples of results you have delivered as a leader. What does strong leadership look like in a fast paced shop? Please describe the daily actions you would take to support your team and maintain standards.
Experience:

Management: 1 year (required)
Work Location: In person