Job Description

Summary

We are seeking a full-time Store Manager to be responsible for the daily operations and activities of a recreational cannabis retail store. Reporting to the General Manager, your focus is to drive sales, execute operational excellence, ensure best of class concierge-level customer service and stay fluent on all cannabis trends, regulations and product knowledge. The Store Manager directs the flow of communication, providing input to strategic plans, training and development, and oversees scheduling, inventory control, loss prevention and reinforcing policies, procedures and practices. You help deliver a consistent, exceptional customer experience to grow top-line sales and are comfortable coaching your team to meet the same high standards.

Who we are

13th FLOOR. We are a premier Alberta based cannabis retailer providing an unparalleled customer experience in a stylish vintage setting offering both sophistication and fun. Our strongest asset is our Cannabis Team. They are our front line, well trained and ready to elevate customer service to the 13th FLOOR CANNABIS brand experience. They are comfortable asking questions to better understand our customer's interests and provide information on our premium product selection. We believe in fostering genuine customer relationships built on trust and education, with the ability to influence others with their positive attitude to sustain an uplifting customer centric experience.

Essential Functions

Oversee all employees and the daily operations, enforcing all policies, practices and procedures, including strict compliance to provincial and federal cannabis regulations. Role model and inspire a high-performance sales team; maximizing store sales through strong retail KPI best practices and protocols. Create a supportive environment with the coaching and development of personal and team goal setting, action plans and performance management. Recruit and train sales associates to meet company and brand standards. Ensure staff schedules operate within the payroll budget and meet minimum floor coverage requirements. Provide best of class customer experience dedicated to customer loyalty and retention, empowering the staff to do the same. Provide education and training of all employees keeping them up to date with cannabis product knowledge, marketing campaigns, new launches and promotions. Maximize store sales maintaining in-depth knowledge of all inventory reporting to the Executive Management Team of any category trends/shortages that may influence inventory levels and customer fulfillment satisfaction. Enforce loss prevention, safety and security policies, credit card policies and procedures, inventory cycle counts, employee purchases, proper cash handing and deposit logs, shipping and receiving, return and exchange policies. Ensure the store is always welcoming, clean and visually merchandised in a manner consistent with the brand. Identify and build brand awareness with the development of customer and local community engagement opportunities. Effectively communicate store needs and requirements to improve P&L. Think out of the box and share ideas with Management to elevate the brand and increase market share. Protect and maintain company assets and equipment. Follow proper Sell Safe License and QCW License requirements. Provide a safe and secure environment for staff and customers; ensuring all health, safety, and security regulations are adhered to and required standards are met. Liaise with law enforcement, AGLC Inspectors and landlords as needed. Other duties as assigned by the Executive Management Team.

Assets

Must be of legal age and hold a license in the province of the position Non-negotiable*
Must have QCW and Cannabis Sell Safe Retail and customer service experience Familiarity with point of sale (POS) systems Time Management Skills: Ability to manage and prioritize multiple tasks Eager to learn and develop

Work Environment

Sell what you love, be part of a team that is passionate about Cannabis Flexible schedule, including evenings, weekends and holidays Must be able to stand for long periods of time Must be able to lift max. 50lbs.
Job Types: Fill-Time, Permanent

Benefits:

Store Discount Bonus Structure Benefit Account
Schedule:

Day shift Holidays Night shift Weekend availability
Experience

Proven leadership skills with the ability to motivate and inspire others Effective coaching, training and conflict resolution skills Exceptional interpersonal and customer service skill Exhibit a high level of business acumen and knowledge of sales and KPI goals Detail orientated with strong organizational skills Strong verbal and written communication skills High level of ethics, values, integrity and trust Excellent time management Provide timely feedback and follow-up Positive attitude and self-driven Minimum three (3) years' retail management or supervisory experience preferred Degree or diploma in business or a related field an asset Proficient in Microsoft Office software (Word, Excel, Outlook) Flexible availability - including nights, weekends and holidays Previous cannabis retail experience an asset Valid Sell Safe Certificate and AGLC Qualified Cannabis Worker (QCW) Certificate an asset
Work Location: In person

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

On-site parking Store discount
Licence/Certification:

Sell Safe & QCW (required)
Work Location: In person