Job Description

Who We Are



For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement



The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
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ACCOUNTABILITIES:Greet customers and donors in a friendly, genuine, and professional manner. Provides exceptional customer service that is genuine, accurate, quick, and efficient service to all

customers and donors.

Effectively operate the cash register and debit machine while ensuring transactions are accurate

and all merchandise is rung in correctly.

Ensure security of the Thrift Store at all times. Treats co-workers, customers, donors, and volunteers with respect and dignity Sort, price, according to quality and value using store guidelines, and display merchandise

ensuring the store is well stocked and neatly displayed at all times.

Assist on the sales floor Responsible for the security and safe handling of cash. Assist in the counting and recording of daily sales at end of day Inform Thrift Store Manager of any customer concerns. Maintains the interior and exterior of the building in a safe manner ensuring Health & Safety

procedures. Bring to the attention of the Manager any concerns.

Works in accordance with all TSA Health & Safety and Provincial standards and policies,

completing annual safety training.

Conducts snow removal requirements including but not limited to shoveling snow and applying

salt.

Answers telephone in a professional manner Maintain a neat and tidy work area Ensure daily cleaning of store is completed (vacuum, sweep, scrub, dust, clean windows, and

washrooms.

Decorate store for special occasions when requested. Participate in seasonal & special events - i.e. bake sale etc. Prepare items for recycling/refuse; effectively & efficiently handle, store, cull and load

recycle/refuse as needed both in store and on truck & dumpster

Greet all donors in a friendly manner; help donors unload their donations according to store

guidelines, ensuring donations are handled with care and stored properly; be courteous and

thankful for all donations.

Meet daily production targets Attend and participate in all staff meetings and trainings Inform management or supervisor of any concerns Assist in volunteer training Follow all The Salvation Army & Thrift Stores policies and procedures and The Health & Safety

Act & Regulations.

Complete all other store related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT



Internal:

Management Team Driver Volunteers

External:

Donors


MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

Reports directly to: Thrift Store Manager

WORKING CONDITIONS:The position requires working hands-on with used clothing and items which can be contributing

factors for allergy suffers.

The position requires the individual to work in congested areas at times, in close quarters with

other employees and volunteers.

This position requires working with difficult persons/customers This position requires repetitive work/tasks. This position requires standing for longer periods of time This job requires the individual to work in all different weather conditions (extreme heat &

excessive cold both in warehouse area and outside.

This position requires the individual to stand, lift (above head), twist and bend Sensitivity to issues/barriers that people with disabilities experience.

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision

and Values, in a professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Minimum Grade 12 education.

Note: An alternative level of education and experience may be acceptable.

Possess a valid First Aid/CPR certificate or willingness to obtain. Possess a valid Non-Violent Crisis Intervention (CPI) certificate or willingness to obtain.

Experience and Skilled Knowledge Requirements

Minimum of one (1) year of prior related experience working in a retail environment. Previous experience working with cash. Previous experience working with volunteers considered an asset

Skills and Capabilities (examples provided below):

Support for and an understanding of mission and purpose of The Salvation Army in Canada. Ability to lift more than 25 pounds Ability to work as a team member with other staff, volunteers, donors and customers Ability to work with irate customer and provide exceptional customer service. Possess a desire to serve others and exceed customer service standards. Excellent organizational and time management skills, ability to follow detailed instructions Possess a positive attitude and works well with other team members. Good communication skills in English Ability to work in a fast-paced environment Ability to work independently and as part of a team. Possess excellent problem-solving skills. Display tact, discretion, compassion and non-judgmental attitude. To maintain confidentiality in all matters pertaining to clientele and staff of The Salvation Army. Self-motivated and disciplined.
Compensation:
The target hiring range for this position is $17.20 to $18.76 with a maximum of $22.51.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.