Job Description

Overview:

We are seeking a

highly motivated Electrical Technical Support Professional

to join our team. In this role, you will provide customer support by diagnosing, troubleshooting, and resolving issues related to electrical equipment, components, and systems. This position offers an exciting opportunity to apply your electrical knowledge in a hands-on, fast-paced, technical environment.

Responsibilities

Provide

technical support for electrical products and systems

via phone, email, or chat. Diagnose and resolve issues related to: Electrical wiring and power distribution. Motors, sensors, circuit components, and control systems. Electrical panels, switches, relays, and protection devices. Assist clients with

installation, configuration, and maintenance

of electrical/electronic equipment. Guide customers through safe troubleshooting steps and proper use of electrical devices. Document all technical issues, troubleshooting steps, and resolutions in the support system. Collaborate with engineering and product teams on complex electrical faults or product failures. Escalate advanced cases (e.g., safety concerns, defect investigations) to senior engineers teams. Maintain knowledge of electrical safety standards, product updates, and industry advancements.

Required Skills & Qualifications

Strong understanding of

electrical systems, circuits, sensors, and control devices

. Ability to interpret

electrical drawings, schematics, and wiring diagrams

. Hands-on experience with

electrical tools, measurement devices (multimeter, clamp meter, oscilloscopes, etc.)

. Familiarity with

electrical protection devices

(breakers, fuses, relays, grounding). Knowledge of

industrial electrical components

(motors, drives, PLC interfaces--basic level acceptable). Excellent troubleshooting and analytical skills in electrical fault diagnosis. Strong communication skills to explain technical solutions clearly to customers. Customer-service focused mindset and ability to assist users with limited technical background. Awareness of

electrical safety procedures and regulations

.
Why Join Us?

Competitive compensation. Professional growth in electrical troubleshooting, diagnostics, and technical support. Opportunity to work closely with engineering and product development teams. Supportive work environment and hands-on learning with real industrial/electrical products.
Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Benefits:

Dental care Extended health care Flexible schedule Paid time off RRSP match
Experience:

Hardware/Software Troubleshooting: 1 year (required) Customer Service: 1 year (required)
Work Location: In person