Job Description

Administrative / Client Service Associates (CSA)Hybrid Remote, London, Ontario Regular, Full-Time ReqID: 38263

Description

Position at VON Canada (Ontario)

Requisition Details:

Employment Status: Regular, Full Time (1.0 FTE)
Program Name: Workforce Management
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On-Call: No

This is a Hybrid Remote position - Working in the London office 50% and 50% working from home

Job Summary:

The Staffing Coordinator is responsible for the day-to-day schedule for both the CSA and Service provider staff. The Staffing Coordinator works in accordance with the collective agreements to meet each Site\xe2\x80\x99s staffing requirements. The staffing coordinator is responsible for successfully balancing the need for staffing with offering time off and for working closely with the Workforce Management Analyst (WFMA), CSA Operations and Management team to monitor overtime, downtime, banked time, and sick time.

Key Responsibilities:

• Maintaining updated and accurate schedules and saving on the designated online drive.
• Processing all time off requests and shift trades in accordance with the Collective Agreements.
• Maintain a working knowledge of multiple collective agreements.
• Schedules replacements for all sick calls within the Site.
• Supports the on-boarding of new staff through educating on scheduling process, request for time off process, sick process, and collective agreement questions.
• Collaborates with the Workforce Management Analyst to review data trends and staffing levels.
• Schedules staff to clinics, committee meetings, training, and education.
• Schedules nursing students to travel with their preceptors/mentors.
• Attends next day meetings with Site management and CSA Team Lead to ensure staffing needs are being addressed.
• Attends Site weekly and monthly workforce management production meetings.
• Promotes the Staffing Coordinator process to all stakeholders across the Site and provides awareness of the Staffing Coordinator Role.
• Participates in process improvement through lean thinking and team kata.
• Conducts ad hoc and regular data analysis to identify opportunities to improve effectiveness and efficiencies.
• Attends local labour management meetings as required.
• Other duties as assigned

Education, Designations and Experience:

• Post-Secondary education in a related field.
• Three (3) years previous experience in workforce oversight including a minimum of 1year of experience creating and maintaining rotations and/or schedules.
• Demonstrated experience in the health care system.
• Experience with a unionized environment.

Skill Requirements:

• Advanced Microsoft Excel skills.
• Capable with Business Intelligence applications.
• Knowledgeable about the Staffing Coordinator framework and related tools such as Procura, Cognos, and Excel Macros.
• Excellent communication skills.
• Strong attention to detail.

Other:

• A current and original copy of a satisfactory Criminal Records Check.
• A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
• The use of Personal Protective Equipment (PPE) may be required

VON is a non-profit organization that provides clinical, personal and social support to people who want to live every day to the fullest while remaining in their own homes and communities

Work Conditions and Physical Capabilities: fast-paced environment; attention to detail; lift and carry using appropriate lifting techniques; walk, sit, stand, and climb stairs; grip and fine hand movements.

VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations where required. For more information, please visit

VON Canada is committed to embracing and celebrating diversity, equity, and inclusion (EDI) as fundamental to living out our values of Respect, Compassion, and Excellence in all that we do.

VON Canada