Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio's next Staff Product Manager - GTM Products and AI Agents on Twilio's Efficiency Operations team.
About the job
Twilio's Efficiency Operations team is at the epicenter of our AI GTM transformation, building the Wise Owl framework - an enterprise agentic AI platform that empowers Twilions to automate how we work, available everywhere we work. Building on our successful Wise Owl framework, we're expanding our portfolio to revolutionize how teams across Sales, Support, Operations, and other GTM functions work. This role offers the opportunity to define the future of AI-powered GTM operations at Twilio while building vertical AI agents and customer experience products that will boost internal user efficiency and delight our enterprise customers worldwide.
As Staff Product Manager for Vertical GTM Agents within the Efficiency Operations team, you'll lead the development of intelligent agentic AI capabilities that automate workflows and enhance experiences across multiple GTM functions. You'll build AI agents that sit on top of the Wise Owl framework - our enterprise agentic AI platform, focusing on use cases spanning sales acceleration, support deflection, operational automation, customer experience, and emerging GTM workflows that transform how Twilio operates at scale.
Responsibilities
In this role, you'll:
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