Join a locally owned and operated group of pharmacies in Niagara falls, to help deliver health care services in our community.
SUMMARY:
To manage the overall operations of the Pharmacy, including providing consultation to both patients and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.
DUTIES & RESPONSIBILITIES:
Acknowledge all customers approaching the Pharmacy, offer assistance promptly and in a courteous and professional manner
Practice within federal/provincial, regulatory/legal requirements, provincial Code of Ethics, Standards of Practice, and Policies, demonstrating professional integrity and acting to uphold a high level of professional standard of practice Ensure all privacy requirements are met, including customer confidentiality and consent management
Provide counselling on prescriptions, over the counter/behind the counter products and all health related issues, including but not limited to indications, contra-indications, adverse effects, drug interactions and dosage
Practice to full extent of expanded scope with Professional Services, within your capability
Ensure accuracy and appropriateness of all prescriptions dispensed
Communicate with other health care professionals within the circle of care to provide optimal customer care
Maintain all records required in accordance with legislation, standards of practice, and policy, i.e. customer records, narcotic and controlled drug records
Promote health and wellness and educate customers and as appropriate, engage with customers both in and outside the store through community events, clinics etc.
Provide timely and positive resolutions to customer needs and requests from other healthcare providers
Control access to the dispensary with respect to inventory and patient confidentiality
Review and maintain Workflow Queues on a daily basis
Review of stock to identify expired inventory
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies as necessary is completed
Ensure proper preparation, packaging, distribution and storage of all inventory including those that require special handling and training, these could include but are not limited to vaccines, serums, biological and other drugs and pharmaceuticals
Ensure inventory is placed in appropriate areas
At shift change, communicate all outstanding issues to corresponding team members
File incident reports when any customer or staff medication or privacy incidents occur (actual, and near-misses)
Valid license to practice in the province
Independent thinking and decision making - makes decisions when dealing with issues or problems
Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
Prioritize activities quickly in response to changing initiatives
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Superior customer relations skills and a strong sense of professionalism
Strong problem-solving skills including experience formulating and executing action plans
Strong personal computing skills and knowledge of Pharmacy systems a definite asset
Ensure all Health & Safety procedures are followed to provide a healthy and safe work
Schedule